Customer Support Partner (Ingenieur) — Roche
- Ort
- Petaling Jaya
- Vertrag
- full-time
- Veröffentlicht
- vor 47 Tagen
Rollenüberblick
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Minimum Diploma in Biomedical, Electronic, Mechanical Engineering or equivalent from a reputable University
Wichtige Anforderungen
- Minimum Diploma in Biomedical, Electronic, Mechanical Engineering or equivalent from a reputable University
Bewerbungsprozess
- Regularly check the intranet/emails and all available channels to keep up-to-date service information including instrument operation and application related information.
- Meet customer service KPI and participate in continuous improvements.
- Actively promote and provide digital service, proactive and remote support through Remote CareGiver.
- May act as a coach for colleagues with less experience and provide guidance.
- Proactively identify opportunities to improve and enhance the target audience experience.
- Work autonomously; complete work with minimal supervision or guidance but maintain communication with supervisor regarding progress.
- Any other tasks or projects as assigned from time to time. Who you are You are someone who are/have:
- Strong troubleshooting and multi-tasking skills.
Unternehmen und Kontext
- The Position Role Purpose As the Customer Support Partner (Engineer), you will be responsible for performing instrument troubleshooting, instrument installation, instrument preventive maintenance, and other instrument after-sales service issues to the satisfaction of the customer base and organization's procedures and policies.
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. In this role, you will
- Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification.
- Provide service training to the customer and peers.
- Conduct workshop activities as required.
- Handles trouble shooting for customers and carry out root cause analysis, and liaises with GCS to manage technical issues when required.
- Well documented all customers’ touchpoints in the CRM system correctly in a timely manner.
- Monitor spare part movement in individual storage location and ensure part used is written off via the CRM system in a timely manner.
- Responsible to ensure (together with Regulatory and Product team) that customer is informed of safety / quality issues and technical updates via Customer Notification timely.
- Cooperate with the cross-functional support team to help customers solve the problem effectively.
Weitere Details
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. In this role, you will
- Any other tasks or projects as assigned from time to time. Who you are You are someone who are/have:
- Ongoing interest in digital services, industry trends, best practices and emerging technologies. Qualification and Experience
- Preferably, at least 1 year of related experience in a similar industry IT experience will be an added advantage Marketing and busines
Notizen und Originalinhalt
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
- In this role, you will
- Any other tasks or projects as assigned from time to time.
- Who you are You are someone who are/have:
- Ongoing interest in digital services, industry trends, best practices and emerging technologies.
- Qualification and Experience
- Preferably, at least 1 year of related experience in a similar industry
- IT experience will be an added advantage
- Marketing and busines
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Roche für diese Stelle?
Roche gibt CHF 62'000 - 94'000 brutto pro Jahr für diese Position in Petaling Jaya an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Roche?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Roche, da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich eine Grenzgänger-Bewilligung für eine Stelle im Kanton Basel?
EU/EFTA-Bürger mit Wohnsitz in der Grenzzone des an den Kanton Basel angrenzenden Landes können eine G-Bewilligung beantragen; der Schweizer Arbeitgeber reicht sie nach Vertragsunterzeichnung beim Migrationsamt dieses Kantons ein. Grenzzonen-Regeln und Bearbeitungszeiten variieren je nach Nachbarland und Kanton — klären Sie die Details mit dem Migrationsamt des Kantons Basel oder mit HR während der Bewerbung.
Wie bewerbe ich mich für diese Stelle bei Roche?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Roche unter roche.wd3.myworkdayjobs.com, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
