Leiter Service Excellence and Customer Support — Roche
- Ort
- Basel
- Vertrag
- full-time
- Veröffentlicht
- Gestern
Rollenüberblick
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals. Further:
Hauptaufgaben
- Key Responsibilities
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals. Further:
- Focusing on Customers: You will lead our service and customer support teams to make sure every customer has a great experience when they need help.
- Working Together: You will build strong relationships with other departments like Sales and Marketing, and connect our local team with our regional partners.
- Improving Operations: You will manage the department's budget and use data to make smart decisions about how we work and what we need to be successful.
- Coaching the Team: You will spend time coaching and mentoring your team.
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day. What You Bring to the Team
- We are looking for a visionary leader who is great at solving problems, stays calm under pressure, and naturally looks at the "big picture" while remaining ready to dive into the details to support a customer or team member.
- Education: A university degree in Engineering, Life Sciences, or a related field.
- Experience: At least 3 years of experience managing teams in technical support, medical devices, or the pharmaceutical industry.
Unternehmen und Kontext
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication. Candidate Selection Process:
- We review CVs and contact the most suitable candidates only
Weitere Details
- Join Roche, where every voice matters.
- Location: Zagreb (Croatia) or Ljubljana (Slovenia) | Office-based with expected travel across the affiliate 30% Division: Roche Diagnostics Adriatic
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals.
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day. What You Bring to the Team
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication. Candidate Selection Process:
Notizen und Originalinhalt
- The Position
- Location: Zagreb (Croatia) or Ljubljana (Slovenia) | Office-based with expected travel across the affiliate 30%
- Division: Roche Diagnostics Adriatic
- About the Role
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day.
- What You Bring to the Team
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication.
- Candidate Selection Process:
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Roche für diese Stelle?
Roche gibt CHF 85'500 - 129'500 brutto pro Jahr für diese Position in Basel an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Roche?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Roche, da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich eine Grenzgänger-Bewilligung für eine Stelle im Kanton Basel?
EU/EFTA-Bürger mit Wohnsitz in der Grenzzone des an den Kanton Basel angrenzenden Landes können eine G-Bewilligung beantragen; der Schweizer Arbeitgeber reicht sie nach Vertragsunterzeichnung beim Migrationsamt dieses Kantons ein. Grenzzonen-Regeln und Bearbeitungszeiten variieren je nach Nachbarland und Kanton — klären Sie die Details mit dem Migrationsamt des Kantons Basel oder mit HR während der Bewerbung.
Wie bewerbe ich mich für diese Stelle bei Roche?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Roche unter roche.wd3.myworkdayjobs.com, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
