Partner di Eccellenza e Trasformazione Digitale — Roche
- Località
- Sant Cugat del Vallès
- Contratto
- full-time
- Pubblicato
- 49 giorni fa
Panoramica
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
- You will represent the Spanish affiliate in regional forums to align on global digital strategies. -Consultative Logistics: Analyze customer ordering patterns to identify inefficiencies.
Responsabilità principali
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
- You will represent the Spanish affiliate in regional forums to align on global digital strategies. -Consultative Logistics: Analyze customer ordering patterns to identify inefficiencies.
- Act as an Architect to influence and advise clients on better planning, safety stocks, and consolidated ordering to improve operational flow for both the client and Roche. -Agile Collaboration: Work within cross-functional "Squads" to break down silos.
- Contribute to strategic projects that radically simplify current processes and shorten the "Order to Cash" cycle. -Ownership of Customer Experience: Manage and resolve customer claims and enquiries using CRM tools (Rexis), ensuring high-quality resolution and redirecting non-logistic issues to the appropriate experts.
- Who You Are : -A Proactive Mindset: You are energized by a fast-paced, demanding environment and possess the "courageous" spirit needed to navigate uncertainty. -Experienced Professional: You have a solid background in Customer Service,Supply Chain, Billing, Accounts Receivable or Pricing Administration (SAP experience is a must).
- You understand that the "What" (results) is just as important as the "How" (mindset and collaboration). -Effective Communicator: You possess excellent phon
Contatti
- Detecting and analyzing repetitive claims - reduce long term customer claims through root cause analysis with respective solutions. -Change Management: Act as a Visionary by communicating and accompanying our customers through the transition from manual email-based ordering to digital-first interactions. -Digital Solution Testing & Deployment: Participation in the user acceptance testing (UAT) and deployment of new digital tools or AI solutions that streamline O2C processes.
Dettagli ulteriori
- Offering a unique challenge combining operative responsibility and digitalization projects. Your Key Challenges &
- Responsibilities : -Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
Note e contenuto originale
- Offering a unique challenge combining operative responsibility and digitalization projects.
- Your Key Challenges &
Domande frequenti su questo annuncio
Che stipendio offre Roche per questa posizione?
Roche indica CHF 62'000 - 94'000 lordi annui per questo ruolo a Sant Cugat del Vallès. Questo è lo stipendio pubblicato nell'annuncio originale (o, quando il datore non specifica una cifra, una stima realistica per ruolo e settore) — il calcolatore di questo sito lo converte nel netto reale una volta applicate imposta da frontaliere e contributi sociali.
È un ruolo a tempo pieno, e che tipo di contratto offre Roche?
Questo annuncio è una posizione a tempo pieno. Il tipo di contratto mostrato qui arriva direttamente dall'annuncio originale del datore di lavoro; conferma sempre orario esatto, preavviso e durata del periodo di prova con Roche durante il colloquio, perché questi dettagli possono variare anche all'interno della stessa categoria contrattuale.
Serve un permesso da frontaliere per un ruolo nel canton Basilea?
I residenti UE/AELS nella zona di frontiera del paese confinante con il canton Basilea possono richiedere il Permesso G; il datore di lavoro svizzero lo presenta all'ufficio della migrazione di quel canton dopo la firma del contratto. Regole sulla zona di frontiera e tempi di lavorazione variano per paese confinante e canton — verifica i dettagli con l'ufficio della migrazione del canton Basilea o con HR durante il colloquio.
Come mi candido a questa posizione presso Roche?
Usa il pulsante "Candidati ora" in questa pagina — rimanda direttamente all'annuncio originale di Roche su roche.wd3.myworkdayjobs.com, quindi la tua candidatura arriva direttamente nel sistema di gestione candidature del datore di lavoro. Frontaliere Ticino non raccoglie né inoltra candidature in proprio.
