Gestionnaire de compte de réussite client — Microsoft
- Lieu
- Zürich
- Contrat
- full-time
- Publié
- il y a 2 jours
Vue d’ensemble du poste
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
Through deep technical expertise and differentiated go-to-market execution, we win, capture market share, and scale repeatable growth motions.
- Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth.
- By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Responsabilités principales
- Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
Exigences principales
- Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- This role requires collaboration with local customers; therefore, fluency in German is required. Preferred Qualifications:
- Microsoft certification in relevant technologies (e.g., Azure, M365, Copilot)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification
Processus de candidature
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Entreprise et contexte
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
- Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
- Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
- Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
- Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
- Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.
Détails supplémentaires
- This role requires collaboration with local customers; therefore, fluency in German is required.
- Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification
Notes et contenu original
- Responsibilities
- Qualifications
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Questions sur cette offre
Quel salaire propose Microsoft pour ce poste ?
Microsoft indique CHF 101 500 - 154 000 bruts par an pour ce poste à Zürich. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Microsoft ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Microsoft pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Zurich ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Zurich peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Zurich ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Microsoft ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Microsoft sur apply.careers.microsoft.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
