Excellence client et partenaire de transformation numérique — Roche
- Lieu
- Sant Cugat del Vallès
- Contrat
- full-time
- Publié
- il y a 49 jours
Vue d’ensemble du poste
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
- You will represent the Spanish affiliate in regional forums to align on global digital strategies. -Consultative Logistics: Analyze customer ordering patterns to identify inefficiencies.
Responsabilités principales
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
- You will represent the Spanish affiliate in regional forums to align on global digital strategies. -Consultative Logistics: Analyze customer ordering patterns to identify inefficiencies.
- Act as an Architect to influence and advise clients on better planning, safety stocks, and consolidated ordering to improve operational flow for both the client and Roche. -Agile Collaboration: Work within cross-functional "Squads" to break down silos.
- Contribute to strategic projects that radically simplify current processes and shorten the "Order to Cash" cycle. -Ownership of Customer Experience: Manage and resolve customer claims and enquiries using CRM tools (Rexis), ensuring high-quality resolution and redirecting non-logistic issues to the appropriate experts.
- Who You Are : -A Proactive Mindset: You are energized by a fast-paced, demanding environment and possess the "courageous" spirit needed to navigate uncertainty. -Experienced Professional: You have a solid background in Customer Service,Supply Chain, Billing, Accounts Receivable or Pricing Administration (SAP experience is a must).
- You understand that the "What" (results) is just as important as the "How" (mindset and collaboration). -Effective Communicator: You possess excellent phon
Contacts
- Detecting and analyzing repetitive claims - reduce long term customer claims through root cause analysis with respective solutions. -Change Management: Act as a Visionary by communicating and accompanying our customers through the transition from manual email-based ordering to digital-first interactions. -Digital Solution Testing & Deployment: Participation in the user acceptance testing (UAT) and deployment of new digital tools or AI solutions that streamline O2C processes.
Détails supplémentaires
- Offering a unique challenge combining operative responsibility and digitalization projects. Your Key Challenges &
- Responsibilities : -Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
Notes et contenu original
- Offering a unique challenge combining operative responsibility and digitalization projects.
- Your Key Challenges &
Questions sur cette offre
Quel salaire propose Roche pour ce poste ?
Roche indique CHF 62 000 - 94 000 bruts par an pour ce poste à Sant Cugat del Vallès. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Roche ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Roche pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Bâle ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Bâle peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Bâle ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Roche ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Roche sur roche.wd3.myworkdayjobs.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
