Head Business Process Manager & Digital Solutions (m/f/d) 100% — Schindler

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Location: Ebikon, Lucerne, Switzerland Job ID: 90966

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernize the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

Join us as a

Head Business Process Manager & Digital Solutions (m/f/d) 100%

Ready to drive operational excellence and shape the future of our global business solutions?

In this strategic leadership role where business, technology, and transformation come together.In this role, you will lead the continuous evolution of key business processes and digital solutions across our global SHAPE platform (Schindler Harmonized Applications for Process Excellence).

You will work closely with senior stakeholders, Business Process Owners, IT teams, and external partners to define the future of our systems landscape, drive large-scale transformation initiatives, and ensure the successful delivery of business-critical solutions on a global scale.

Your Impact

• Lead and develop the team, setting strategic direction, priorities, and performance standards while fostering talent and succession planning.
• Own and govern the end-to-end Business Requirements lifecycle, ensuring scalable, future-ready process and solution designs aligned with business needs.
• Act as IT Demand Management Owner, driving solution decisions in line with enterprise architecture, cybersecurity standards, Group IT strategy, and business value.
• Lead end-to-end technical implementations in close collaboration with Business Process Owners, IT teams, and strategic technology partners.
• Drive successful business adoption through effective change management, training, data migration, and process enablement activities.
• Ensure the successful delivery of technology solutions by overseeing project governance, budgets, timelines, quality standards, and supplier performance.

Who You Are

You are an experienced leader who combines strategic thinking with a strong understanding of business processes and technology. You thrive in complex international environments, build trusted relationships with stakeholders, and are passionate about driving transformation and operational excellence.

Your Profile

• Master's degree in Business Administration, Engineering, Information Technology, or a related field.
• Extensive leadership experience in the elevator industry or a comparable industrial environment.
• Strong understanding of business processes, digital transformation, and enterprise IT landscapes.
• Proven experience in IT management, business demand management, and requirements engineering.
• Solid knowledge of solution architecture, system design, and large-scale technology implementations.
• Strong project and quality management capabilities with a track record of delivering complex initiatives successfully.
• Excellent stakeholder management, communication, and leadership skills.
• Fluent in English. German and additional languages are an advantage.

Why Schindler?

You will get immediate access to a variety of benefits by working for a TOP employer:

• We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration
• Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs
• Work-life balance: We support you in managing your professional and personal life through flexible working hours
• Corporate benefits: You will have the opportunity to benefit from attractive employee discounts
• Diversity: We promote and foster a culture of diversity

Can You Elevate Us?

Be part of a highly driven organization where high performance connects people and is a vital part of achieving strong business results. Send us your application.

www.schindler.com

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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