LIVRAISON DE SERVICES — Union Bancaire Privée
- Lieu
- Geneva, Switzerland
- Contrat
- full-time
- Publié
- il y a 36 jours
Vue d’ensemble du poste
Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management Date: 01.08.2026 Job Summary
The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.
The role ensures a high quality of service to end users and senior management, guarantees strict adherence to ITSM and Vulnerability Management processes, and contributes to the continuous improvement of IT Service Delivery within the Bank.
- Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management Date: 01.08.2026 Job Summary
- The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
Responsabilités principales
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
- Ensure timely, clear and audience‑appropriate communication and reporting on IT incidents to end users, IT management and business stakeholders.
- Monitor incident trends, identify recurring issues and propose corrective and preventive actions.
- Ensure that SLAs, regulatory requirements (including DORA) and internal quality standards are met.
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Coordinate and oversee IT Problem Management activities.
- Facilitate root cause analysis, ensure appropriate documentation of known errors and maintain a robust Known Error Database.
- Communicate and report on IT problems to IT stakeholders, with a more technical audience than Incident Management.
- Follow up on action plans to prevent recurrence of major incidents and track their effectiveness over time.
Processus de candidature
- Coordinate with infrastructure and application teams to maintain accurate relationships and dependencies between configuration items.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Standardize and continuously improve IT Service Delivery processes in line with ITIL best practices.
- Define, track and report KPIs and metrics related to Incident, Problem, Change, Vulnerability Management, ITSM tool usage and CMDB quality.
- Develop dashboards and regular reports for IT management and governance committees, using ITSM and related data to support decision‑making.
- Contribute to audit readiness and compliance for IT Service Management and Vulnerability Management processes (internal and external audits).
- Promote a culture of service excellence, customer focus and continuous improvement within the team and across IT.
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions. Team Leadership:
Détails supplémentaires
- Key Responsibilities IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Maintain close communication with the Service Desk to detect patterns and emerging issues, leveraging ITSM data and trends to prioritize high‑impact problems. IT Change Management:
- Align the Change Management process with Agile / DevOps practices used by development and infrastructure teams, while maintaining compliance, stability and security. Vulnerability Management:
- Ensure alignment between Vulnerability Management and Incident, Problem and Change processes (e.g. remediation via standard or emergency changes). ITSM Tool Ownership:
- Promote automation (routing, notifications, integrations with other tools) to improve operational efficiency.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions.
- Promote a collaborative, inclusive and accountable team culture. Skills and Qualifications
- High School / Maturité / Baccalauréat or higher degree in Information Technology, Computer Science or a related field.
Notes et contenu original
- Key Responsibilities
- IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services.
- IT Problem Management:
- Maintain close communication with the Service Desk to detect patterns and emerging issues, leveraging ITSM data and trends to prioritize high‑impact problems.
- IT Change Management:
- Align the Change Management process with Agile / DevOps practices used by development and infrastructure teams, while maintaining compliance, stability and security.
- Vulnerability Management:
- Ensure alignment between Vulnerability Management and Incident, Problem and Change processes (e.g. remediation via standard or emergency changes).
- ITSM Tool Ownership:
Questions sur cette offre
Quel salaire propose Union Bancaire Privée pour ce poste ?
Union Bancaire Privée indique CHF 63 000 - 107 500 bruts par an pour ce poste à Geneva, Switzerland. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Union Bancaire Privée ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Union Bancaire Privée pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Genève ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Genève peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Genève ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Union Bancaire Privée ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Union Bancaire Privée sur iaadtu.fa.ocs.oraclecloud.eu, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
