Global Customer Support (GCS) - Molecular Labs Senior Spécialiste — Roche
- Lieu
- Basel
- Contrat
- full-time
- Publié
- Hier
Vue d’ensemble du poste
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- High-Performance Infrastructure (SBX/AXELIOS Focus)
- & Experience Minimum Requirements:
- Education: Bachelor’s or Master’s degree in Computer Science, Network Engineering, Electronic Engineering, or a related technical field.
Responsabilités principales
- Key Responsibilities
- High-Performance Infrastructure (SBX/AXELIOS Focus)
- Data Pipeline Optimization: Support the IT and network architecture for the Roche AXELIOS (SBX) platform across the EMEA region.
- Bottleneck Troubleshooting: Optimize high-speed data pathways from bandwidth management to compute clusters and storage nodes.
- System Administration: Manage environment-specific OS requirements, including Roche Linux (RLX) and Windows Server for the Unified Gateway.
- Cloud & Digital Connectivity (Avenio Connect)
- Connectivity Architecture: Oversee Avenio Connect integrations, ensuring seamless instrument-to-Cloud and instrument-to-LIMS communication.
- Security & Compliance: Configure and manage FortiGate 60F Firewalls , ensuring security certificates and firewall rules align with global medical data standards.
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC). Advanced Networking & Support
- Topology Design: Troubleshoot and optimize complex network topologies, including VLANs, VPNs, and SD-WAN , within high-output clinical environments.
Exigences principales
- & Experience Minimum Requirements:
- Education: Bachelor’s or Master’s degree in Computer Science, Network Engineering, Electronic Engineering, or a related technical field.
- Professional Experience: 7+ years in IT/Networking and Hardware support, ideally managing integrated systems in a regulated or clinical environment.
- Networking Expertise: Advanced proficiency in firewalls, routing/switching, and security protocols (CCNP level preferred).
- Travel Flexibility: Ability to travel up to 30% for site audits and installations.
- Travel flexibility to Schengen states is preferred . Preferred
- Knowledge Management: Demonstrated experience in authoring high-quality technical files (SOPs, site preparation guides, network diagrams) and delivering technical training to global field teams and customer IT departments.
- Bioinformatics (BFX): Familiarity with NGS pipelines, data storage (NAS/SAN), and genomic file formats like FASTQ and VCF .
- Hybrid Cloud: Experience with AWS or Google Cloud hybrid deployments for diagnostic data.
- Infrastructure Knowledge: Understanding of high-speed data requ
Détails supplémentaires
- Join Roche, where every voice matters.
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC). Advanced Networking & Support
- Legacy Maintenance (NIPT/AcfS): Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware as it phases out over the coming years. Who You Are as an Ideal Candidate Qualifications & Experience Minimum Requirements:
Notes et contenu original
- The Position
- Remote Ecosystems: Implement and support remote user interfaces and service access protocols (SSH, RDP, VNC).
- Advanced Networking & Support
- Legacy Maintenance (NIPT/AcfS): Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware as it phases out over the coming years.
- Who You Are as an Ideal Candidate
- Qualifications & Experience
- Minimum Requirements:
- Travel flexibility to Schengen states is preferred .
Questions sur cette offre
Quel salaire propose Roche pour ce poste ?
Roche indique CHF 85 500 - 129 500 bruts par an pour ce poste à Basel. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Roche ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Roche pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Bâle ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Bâle peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Bâle ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Roche ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Roche sur roche.wd3.myworkdayjobs.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
