Consultant Technology (100%) — McDonald's Switzerland
NouveauCHF 60 500 - 91 500
McDonald's Switzerland · Crissier (VD)
- Lieu
- Crissier
- Contrat
- other
- Publié
- Hier
SalaireCHF 60 500 - 91 500
Vue d’ensemble du poste
The McDonald’s Switzerland IT Operations Team is responsible for the deployment and operation of restaurant and corporate technology across Switzerland.
- The McDonald’s Switzerland IT Operations Team is responsible for the deployment and operation of restaurant and corporate technology across Switzerland.
- Mobility benefit: company car, SBB travel pass, or travel allowance depending on the position package.
Ce que l’entreprise offre
- Mobility benefit: company car, SBB travel pass, or travel allowance depending on the position package.
Processus de candidature
- Our scope includes point-of-sale systems, back-office applications, digital solutions, and highly available infrastructure supporting restaurant operations.
- We are looking for a Technology Consultant to strengthen our restaurant-focused operations.
- This role acts as a key bridge between restaurant operations, external support partners, and internal IT teams, ensuring reliable technology performance across the estate.
- This is not a pure technical role, but requires a strong operational mindset, a good foundation in IT, and a high willingness to learn and grow in a fast-evolving environment. Consultant Technology (100%) Area of Responsibility Restaurant Technology & Support
- Act as Level 3 support for restaurant technologies, with a strong focus on:
- Point-of-sale (POS) systems used in restaurants
- Back-office systems used for restaurant management (e.g. inventory, reporting, configuration tools)
- Own and manage complex escalations from restaurants and support partners through to resolution
Entreprise et contexte
- Experience working with external service providers or support organizations
- Technical Knowledge & Skills (Good foundation expected) Good understanding of: End-user devices and peripherals Windows environments
- Networking fundamentals (DNS, DHCP, VLANs, etc.)
- Active directory fundamentals (all objects, GPO, security)
- IT service management fundamentals (incident, escalation, problem management)
- Basic scripting and system administration concepts:
- Understanding and executing PowerShell and command-line operations
- Using standard commands (e.g. service checks, system queries, device reboots)
- Familiarity with task scheduling tools (e.g. Windows Task Scheduler or similar) General awareness of:
- Security principles and endpoint protection
Détails supplémentaires
- This is not a pure technical role, but requires a strong operational mindset, a good foundation in IT, and a high willingness to learn and grow in a fast-evolving environment. Consultant Technology (100%) Area of Responsibility Restaurant Technology & Support
- Perform root cause analysis and define sustainable corrective actions Partner Management & Enablement
- Define and maintain certification frameworks outlining the required knowledge and skills for support partners Knowledge & Process Management
- Drive improvements in the restaurant support experience, including self-service capabilities Operations & Incident Management
- Apply best practices in incident, problem, and escalation management Stakeholder Engagement
- Translate technical topics into clear, actionable communication for non-technical audiences Experience & Knowledge
- English (Written and Verbal), French or German (Written and Verbal), Optionally Italian (Written and Verbal)
- Technical Knowledge & Skills (Good foundation expected) Good understanding of: End-user devices and peripherals Windows environments
- Familiarity with task scheduling tools (e.g. Windows Task Scheduler or similar) General awareness of:
- Operating systems (Windows 10 and 11, Windows 10 LTSB) DevOps methodology Additional Information
Notes et contenu original
- This is not a pure technical role, but requires a strong operational mindset, a good foundation in IT, and a high willingness to learn and grow in a fast-evolving environment.
- Consultant Technology (100%)
- Area of Responsibility
- Restaurant Technology & Support
- Perform root cause analysis and define sustainable corrective actions
- Partner Management & Enablement
- Define and maintain certification frameworks outlining the required knowledge and skills for support partners
- Knowledge & Process Management
- Drive improvements in the restaurant support experience, including self-service capabilities
- Operations & Incident Management
