Working Student* in IT Service Management — Migros-Genossenschafts-Bund
NewCHF 49'500 - 75'000
Migros-Genossenschafts-Bund · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 4 days ago
SalaryCHF 49'500 - 75'000
Role overview
The Operations Technology department within Migros-Genossenschafts-Bund provides a wide range of IT services for the Migros Group.
The Service Management area acts as an interface between our IT service providers, partners, and companies regarding IT Service Management capabilities and the associated systems.
- The Operations Technology department within Migros-Genossenschafts-Bund provides a wide range of IT services for the Migros Group.
- The Service Management area acts as an interface between our IT service providers, partners, and companies regarding IT Service Management capabilities and the associated systems.
- Development and enhancement of guidelines, standards, metrics, and processes for the ITSM landscape
- Creating visualizations with dashboards and reports in ServiceNow, PowerBI, and PowerApps (including their support and operation)
- Interest in the development, design, and anchoring of processes, frameworks, and concepts
- Basic knowledge of IT Service Management and initial exposure to PowerBI, PowerApps
Main responsibilities
- Development and enhancement of guidelines, standards, metrics, and processes for the ITSM landscape
- Creating visualizations with dashboards and reports in ServiceNow, PowerBI, and PowerApps (including their support and operation)
- Creating and maintaining documentation, training materials, and how-to guides in the internal wiki
- Supporting the setup of ServiceNow and the specialist areas through requirements gathering, analysis, as well as assisting in organizing and conducting training sessions Requirements
- Initial experience in technology: or completed EFZ apprenticeship in the technology field or knowledge of agile working methods (see SAFe) is an advantage
- Student* (Uni/FH/HF): Bachelor’s or Master’s student (FH/Uni/ETH) in Business Informatics, Computer Science, Industrial Engineering
- You feel at home in IT and are interested in topics such as the development, design, and anchoring of processes, frameworks, and concepts
- You are familiar with IT Service Management topics and have had initial exposure to PowerBI, PowerApps
- You are used to working independently and in a structured manner and enjoy taking on responsible tasks
- You are a communicative person with a flair for collaboration and can stand in front of teams to share your knowledge German (fluent) English (very good knowledge) What we offer
Key requirements
- Interest in the development, design, and anchoring of processes, frameworks, and concepts
- Basic knowledge of IT Service Management and initial exposure to PowerBI, PowerApps
- Ability to work independently and in a structured manner, with a willingness to take on responsible tasks
- Excellent communication skills and a flair for collaboration, with the ability to share knowledge with a team German (fluent) English (very good knowledge)
Application process
- Modern infrastructure: Diverse work zones and modern co-working spaces with advanced equipment Contact Application & Contact Marcel Guggenbühler Talent Acquisition Partner
- LinkedIn Recruitment process Submit application For a complete application, we need your CV, certificates, and diplomas. A photo in the CV and a cover letter are not necessary.
- We promote equal opportunities for all applicants.
- We have a standardized recruitment process.
- If this does not work for you, please mention it in your application documents.
- Pre-selection of applications We continuously review incoming applications, create a pre-selection, and release it to the manager for review.
- Response time: Up to three weeks Interview with HR & specialist department The interview will be conducted with the responsible person from HR and/or the specialist department, either virtually or on-site.
- The primary goal is to learn more about personal and professional competencies and to allow both parties to assess cultural fit within the company and team.
Contacts
- The decision on whether to proceed or not in the recruitment process will be communicated via phone or email.
- After agreement, the contract will be drafted and sent for digital signature via email.
Additional details
- Supporting the setup of ServiceNow and the specialist areas through requirements gathering, analysis, as well as assisting in organizing and conducting training sessions
- You are a communicative person with a flair for collaboration and can stand in front of teams to share your knowledge English (very good knowledge)
- LinkedIn Recruitment process Submit application For a complete application, we need your CV, certificates, and diplomas. A photo in the CV and a cover letter are not necessary.
Notes and original content
- Responsibilities
- Requirements
- You are a communicative person with a flair for collaboration and can stand in front of teams to share your knowledge
- German (fluent)
- English (very good knowledge)
- What we offer
- LinkedIn Recruitment process Submit application For a complete application, we need your CV, certificates, and diplomas.
- A photo in the CV and a cover letter are not necessary.
