Teamleitung Empfang und Administration / Berufsbildnerin KV 90% (nach Vereinbarung) — Tertianum

Full description

Does your heart beat for older people? Is working in administration your passion? Would you like to use your skills and experience in a meaningful way and thereby make a positive contribution to the lives of our customers? Then you've come to the right place!

We are looking for one for our TERTIANUM residence in Horgen immediately or by appointment

Team leader reception and administration / vocational trainer KV 90% (by arrangement)

Your tasks

• Personnel and technical management of the reception and administration team
• Responsibility for the training and support of our KV learners as a vocational trainer
• Operational and administrative support of the management in day-to-day business
• Responsibility for guest administration as well as competent advice for our guests and relatives
• Contact person for internal guests, relatives, external visitors and service providers
• Responsible for operating the switchboard and reception/reception
• Responsible for the monthly closing and various administrative evaluations
• Managing and maintaining guest and prospect data in the CRM and CMS system
• Shared responsibility for the planning, organization and implementation of marketing measures as well as internal and external events
• Shared responsibility for the occupancy and re-letting of our residential apartments and care offers (active sales)
• Participation in projects and continuous optimization of processes and procedures
• Ensuring a professional service and service culture at reception

Your profile

• Completed training as a businesswoman/businessman EFZ, hotel manager/hotel specialist EFZ or comparable training
• Further training as a vocational trainer or willingness to complete it
• Several years of professional experience in reception and administration in a service industry, preferably in the hotel industry, private clinic or a private retirement home
• Several years of leadership experience and enjoyment of developing and supporting employees and learners
• Very good IT knowledge (MS Office, CRM, CMS and ideally SAP)
• High service orientation and enjoy dealing with guests, relatives and employees
• Organizational talent, independent working style and strong social skills
• Willingness to work occasional Saturday and holiday assignments/event planning
• Very good knowledge of spoken and written German as well as good oral language skills
• French and/or English
• A warm, humorous and positive attitude

What awaits you

• A versatile and responsible leadership role with scope for creativity
• The opportunity to actively shape the development of our residence
• An appreciative working environment with short decision-making processes
• Close cooperation with management and department heads
• Attractive employment conditions within the Tertianum Group

Why Tertianum? It is important to us that our employees can easily combine their professional and private lives. This includes a wide range of different benefits, e.g.:

• Internal and external training opportunities
• Additional day off in the birthday month
• Daily lunch for CHF 10
• Discounted mobile and internet subscriptions with Sunrise
• Discounts on selected supplementary health insurance policies
• SBB half-fare subscription
• Various fleet discounts

You can find further benefits on our website.

Are you interested? We offer you an exciting perspective: With us you can use your skills and specialist knowledge in a motivated and flexible team. You take responsibility and help shape the future of Tertianum. Apply now and become part of our team.

We look forward to receiving your complete online application via our application tool. Click on «

Requirements

• Completed training as office employee (KV), hotel manager or comparable qualification

• Apprenticeship supervisor qualification or willingness to pursue it

• Multiple years of management experience with enthusiasm for employee and apprentice development

• Excellent IT skills (MS Office, CRM, CMS, ideally SAP)

• Strong service orientation and interpersonal skills with guests, relatives, and staff

• Organizational talent, independent work style, and strong social competence

• Excellent German language skills (written and spoken) with good French and/or English

• Several years of leadership experience and enjoyment of developing and supporting employees and learners

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