Teamleiter Kundenbetreuung (alle) — SWICA Gesundheitsorganisation

Full description

Quality at all levels is the key to true well-being. As an employee or member of the SWICA team, you understand holistic health as a human service. You work with professionals like you who share this claim. Everyone pulls on the same rope; that's a good feeling. Together, we create solutions that really take things forward. This is how you shape health

• Personnel and technical management of a team
• You support and motivate your team to pursue the ambitious goals together with them
• Ensuring an optimal daily business process by planning, coordinating and controlling the individual processes and KPIs
• Share responsibility for a continuous improvement process
• Advice and support of needs-based insurance solutions as well as all concerns on the telephone, by mail and customer portal
• Recruitment and training of new employees
• Solution-oriented handling of all customer inquiries and complaints, with the aim of achieving the best customer satisfaction
• Participation in projects

This sets you apart

• We require commercial training with experience in the insurance industry
• First leadership experience is desirable
• VBV training available or willing to complete it as soon as possible
• You take customer concerns seriously and offer the best possible solution
• Dedication, integrity and your customer-oriented thinking round off your profile
• You recognize the potential of your employees and support and promote their development
• Very good knowledge of German, other languages are advantageous

Why SWICA

• We build on humanity. That is why we focus on openness, respect and trust in our everyday work. In doing so, we take on responsibility and think in terms of solutions – together, for our customers. This is also why we have been number 1 in customer satisfaction for many years.
• We trust you and give you space. With annual working hours, at least 5 weeks holidays and on request also holiday purchase. With part-time models and a generous home office within the scope of the possibilities of the job, you make your everyday life largely flexible.
• We value and reward your work – with a market-based wage, up to 1,500 francs annual fee for personal wishes and a generous participation in the basic and additional insurance for you and your family.
• We offer you prospects. With a generous training regulations, we support your professional and personal development – for your role today and for your goals of tomorrow.
• Because health is everything. With our company health management and region-specific offers, we take care of your well-being. And if it comes otherwise: 100% net wage continued payment.
• We think long term. With three savings plans, pensum-dependent coordination deduction and benefits well above the legal minimum, you ensure good for your future.

Loredana Bishat, HR Recruiting, is happy to provide you with information.

Questions about this listing