Specialist Central Complaint Management German and French (m/f/d) 80-100 % — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Are you motivated by the idea of actively shaping customer experiences and understanding complaints as an opportunity?
In our team, you make a direct contribution to customer satisfaction by controlling complaints centrally, analyzing them and using them to continuously improve our services.
Find out here why Zurich Switzerland is one of the "Top 3" employers in Switzerland.
- Are you motivated by the idea of actively shaping customer experiences and understanding complaints as an opportunity?
- In our team, you make a direct contribution to customer satisfaction by controlling complaints centrally, analyzing them and using them to continuously improve our services.
- As a Zurich employee, you benefit from a multitude of advantages and a strong culture characterized by acceptance, diversity and team orientation.
What the company offers
- As a Zurich employee, you benefit from a multitude of advantages and a strong culture characterized by acceptance, diversity and team orientation.
Application process
- Become part of it and apply as a specialist Central Complaints Management. What you do
- We look forward to your online application – even without an application letter.
- You are welcome to convince us of your motivation during a personal meeting. Who we are
- Zurich is a strong brand – more than 1.4 million Swiss customers rely on our products and services.
- The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand and protect themselves against their risks.
- In order to provide daily performance, we offer our employees flexible working models and interesting training opportunities.
- At Zurich, we cultivate a culture of diversity and inclusion.
- Our goals and values are designed to protect our employees, promote trust and help them reach their full potential.
Contacts
- Senior Talent Acquisition Consultant: Manuela Trezzini (+41 44 628 32 25) Additional information Part-time or full-time: 80
- 100% Place of work: Zurich, Oerlikon Hybrid work: up to 40% LI-Hybrid
Additional details
- Become part of it and apply as a specialist Central Complaints Management.
- You carry out quality checks & continuous improvement measures, create analyses, recognize patterns & supports reporting
- Completed commercial education or study in a relevant area VBV certification is beneficial
- Fluent German and French skills in word and writing (at least level C1).
- Senior Talent Acquisition Consultant: Manuela Trezzini (+41 44 628 32 25) Additional information Part-time or full-time: 80 Place of work: Zurich, Oerlikon Hybrid work: up to 40%
- You are welcome to convince us of your motivation during a personal meeting.
- See here and become part of it. Information for recruiters
Notes and original content
- What you do
- What you bring
- Completed commercial education or study in a relevant area
- VBV certification is beneficial
- Your contact
- Senior Talent Acquisition Consultant: Manuela Trezzini (+41 44 628 32 25)
- Additional information
- Part-time or full-time: 80
- Place of work: Zurich, Oerlikon
- Hybrid work: up to 40%
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 49'500 - 75'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
