Service Advisor Back Office After Sales (m/w/d) — Zurich Insurance (sede Ticino)

Full description

Inspires you to proactively work with your team to achieve an excellent

Providing customer experience? Do you enjoy performing high-quality and independent administrative tasks?

The Direct, Digital & Customer Care division is an important sales channel in Zurich Switzerland and ensures that our customers receive the best protection in every situation through telephone and digital consulting and sales solutions. As a customer service advisor in Back Office After Sales, you are part of a motivated team with a lot of personality. If you see customer excellence as an attitude and see the transformation process as an opportunity to improve customer interactions, then this job could be your next career step.

Find out here why Zurich Switzerland is one of the “Top 3” employers in Switzerland. Become part of it and apply as a Service Advisor Back Office After Sales.

What you do

• You will process incoming customer inquiries in writing and by telephone and will also find customer-oriented solutions in challenging situations
• You carry out contract changes and ensure the correct handling of vehicle registrations, re-registrations and deregistrations as well as other administrative processes
• You advise clients, general agencies and internal specialist departments competently on insurance issues in private customer business Non-life
• You write and edit the written customer correspondence in high quality and ensure efficient processing
• You take responsibility for the timely and high-quality processing of your business cases

What you bring

• Successfully completed commercial education and/or professional experience in the insurance or financial sector
• VBV certification is beneficial
• Experience in written and telephone customer contact
• High service orientation and quality awareness
• Very good oral and written knowledge of German and English, French and/or Italian advantageous

Your contact

Talent Acquisition Consultant: Eleni Bourtzakis (+41 44 628 20 51)

Additional information

Part-time or full-time: 80-100 %

Place of work: Zurich, Oerlikon

Hybrid work: up to 40%

We look forward to your online application – even without an application letter. You are welcome to convince us of your motivation during a personal meeting.

Who we are

Zurich is a strong brand – more than 1.4 million Swiss customers rely on our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand and protect themselves against their risks. In order to provide daily performance, we offer our employees flexible working models and interesting training opportunities. As a Zurich employee, you benefit from a multitude of advantages and a strong culture characterized by acceptance, diversity and team orientation.

At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are designed to protect our employees, promote trust and help them reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents and the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for more than 150 years? See here and become part of it.

Information for recruiters

Zurich does not accept unsolicited applications from recruiters for this position. Therefore, recruiters do not submit applicant documents to our employees or via our online career portal. We reject any responsibility for unsolicited applications and any fees and thank you for your understanding.