Senior ServiceNow KI Engineer 80-100 % — Abraxas Informatik AG
- Location
- Zürich-Flughafen
- Contract
- Full-time
- Posted
- 73 days ago
Full description
Artificial intelligence is changing the way services are delivered, knowledge is used and processes are automated. ServiceNow is one of the leading platforms worldwide. At Abraxas, we have the clear goal of consistently integrating AI, GenAI and intelligent automation into our ServiceNow platform and creating real added value for customers, employees and processes. For this strategically important role, we are looking for an experienced personality who brings together ServiceNow and AI, recognizes new possibilities and develops productive solutions from them. You are not working on theoretical concepts, but are actively shaping the next generation of our ServiceNow platform. You will strengthen our ServiceNow team and drive the next evolutionary stage of our platform: the targeted use of AI-assisted features, automation and data-driven services. As part of a strategic initiative, you will identify relevant AI use cases, develop prototypes and convert them into scalable solutions for our customers and internal processes together with the team. Your role
- Development and implementation of the ServiceNow AI and automation roadmap
- Identification, evaluation and prioritization of AI use cases
- Conception and implementation of solutions based on Now Assist and other AI features
- Building intelligent assistants, AI agents and automated service processes
- Implementation of proof of concepts and pilot projects
- Transfer of successful solutions into productive operations
- Advising customers and internal stakeholders on the meaningful use of AI
- Further development of architecture, standards and governance for the use of AI within ServiceNow
- Promoting high data quality as the basis for successful AI solutions
- Active knowledge transfer within the ServiceNow team
Your profile
- Several years of practical experience as ServiceNow Engineer, Developer, Architect or Senior Consultant
- In-depth knowledge of ServiceNow ITSM and ideally other modules such as CSM or ITOM
- Experience with Flow Designer, IntegrationHub and automation solutions
- Demonstrate practical experience with Now Assist, Predictive Intelligence, Task Intelligence, Virtual Agent, AI Search
- Experience in the design and implementation of productive AI solutions
- ServiceNow certifications
- Very good knowledge of German and good knowledge of English
Nice-to-have
- Experience with GenAI, LLM or AI agent approaches
- Architecture experience in the enterprise environment
- Experience in public administrations or regulated environments
- Knowledge of Data Governance and AI Governance
Your Benefits
- You will have the opportunity to actively shape and strategically shape the use of AI within our ServiceNow platform.
- New ideas, pilot projects and innovative solutions are expressly desired. You can accompany topics from the first idea to the productive implementation.
- Now Assist, AI Agents, Generative AI and intelligent automation are not future topics for us, but concrete fields of action.
- The solutions you develop support numerous customers, employees and processes and create measurable added value.
- A motivated, collaborative team with high quality standards and innovation
- Exciting customers, challenging issues and complex ServiceNow environments
- Up to 60% home office possible with a 100% workload
- Holiday purchase (2 weeks per year)
- 41h week with flexible working hours on a full-time workload
- Mind. 25 days of holidays per year
- Support for 100% financial or temporal training
- Free SBB half-ax subscription for all employees
Abraxas is one of the leading Swiss IT service providers for the public sector. We combine innovation with social relevance and use modern technologies where they make a real difference. If you not only operate ServiceNow, but also want to actively shape the future of AI, automation and service management, we look forward to your application. Become part of our #TeamAbraxas and shape the next generation of ServiceNow with us.
Questions about this listing
What salary does Abraxas Informatik AG offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich-Flughafen is CHF 121'500 - 206'500 gross per year — an estimate, not a figure communicated by Abraxas Informatik AG. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Abraxas Informatik AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Abraxas Informatik AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Abraxas Informatik AG?
Use the "Apply now" button on this page — it links directly to Abraxas Informatik AG's original listing at apply.refline.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
