Senior IT support specialist, Zurich-Oerlikon site — Stadt Zürich
- Location
- Zürich
- Contract
- Full-time
- Posted
Full description
Are you an IT specialist and are you interested in the topics of living and care in old age? You want to get to 1. December 2026 or by agreement in this newly created position as a specialist IT-Support Senior for the health centers for old age?
- You process incidents and service requests independently and solution-oriented in daily IT support, from receipt to solution or escalation.
- You actively contribute your experience to the team, support colleagues in challenging cases and promote a uniform support approach through knowledge transfer and joint troubleshooting.
- They take over coordination in the event of complex or critical disruptions and ensure structured processing and clear communication with all parties involved.
- They pay attention to high service quality, detect recurring faults and vulnerabilities and bring concrete improvements.
- They develop IT support together with the team and participate in the improvement of support processes, knowledge management, standardization, self-service and automation.
- Several years of experience in IT support as well as in-depth knowledge in incident management, service request fulfillment, ticketing systems and the structured processing and escalation of disruptions
- Strong ability to pass on professional and methodological knowledge in a team, to support colleagues in challenging cases and to convey content in an understandable and practical manner
- Completed training as a computer scientist EFZ or comparable training as well as an independent, solution-oriented and reliable working method
- good knowledge of ITIL fundamentals and a structured and process-oriented working method; ITIL certification or comparable IT-specific training
- High service orientation, clear communication ability, secure appearance as well as the ability to keep an overview even under high loads and the willingness to take over pikett services
An exciting task area in a professional and team-oriented working environment with many design possibilities. The human being is at our center. That is why we support the reconciliation of private and professional life, different working models make it possible.
As part of the city of Zurich and due to the size of our organization, we stand for attractive development opportunities, progressive employment conditions and excellent social benefits.
The Health Centers for the Age of the City of Zurich is one of the largest geriatric institutions in Switzerland. We are the leading service provider in the age and care sector - with competence, heart and a comprehensive offer from a single source.
The central services division is located in Zurich-Oerlikon and provides various services within the entire service department. These include computer science (technical IT), finance, HR, marketing, communication, facility management, construction development, central purchasing and quality management.
Questions about this listing
What salary does Stadt Zürich offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 121'500 - 206'500 gross per year — an estimate, not a figure communicated by Stadt Zürich. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadt Zürich offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadt Zürich during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zürich's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Stadt Zürich?
Use the "Apply now" button on this page — it links directly to Stadt Zürich's original listing at jobs.stadt-zuerich.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
