Senior Associate / Manager - Client Listening Coordinator — PwC Switzerland
CHF 75'500 - 120'500
PwC Switzerland · Zürich (ZH)
- Location
- Zürich
- Contract
- other
- Posted
- 34 days ago
SalaryCHF 75'500 - 120'500
Role overview
The Clients & Markets team supports PwC Switzerland's leadership and client-facing teams by strengthening client relationships and enabling a consistent, high-quality client experience.
Working closely with partners, engagement leaders and leadership teams, the function plays a key role in gathering, structuring, and translating client feedback into actionable insights.
The team acts as a central coordination point for client listening activities, ensuring transparency, quality and impact across key accounts and strategic client segments.
- The Clients & Markets team supports PwC Switzerland's leadership and client-facing teams by strengthening client relationships and enabling a consistent, high-quality client experience.
- Working closely with partners, engagement leaders and leadership teams, the function plays a key role in gathering, structuring, and translating client feedback into actionable insights.
- Coordinate PwC Switzerland's client listening programme across key client segments, accounts and leadership stakeholders.
- Align annually with ASR leadership, Family Business and Middle Market partners, and Global Client Partners to define targets and focus areas.
- Bachelor's degree as a minimum qualification.
- Senior Associate or Manager level with 2–3 years of professional experience, preferably in a Big 4 or consulting environment.
Main responsibilities
- Coordinate PwC Switzerland's client listening programme across key client segments, accounts and leadership stakeholders.
- Align annually with ASR leadership, Family Business and Middle Market partners, and Global Client Partners to define targets and focus areas.
- Consolidate and analyze prior-year client listening results and present insights to leadership on request.
- Track and maintain the agreed client listening roadmap, including meetings, actions and follow-ups.
- Act as the central point of contact for all client listening topics and related processes.
- Initiate and manage client feedback surveys using the client listening tool and ensure timely distribution of results.
- Maintain accurate status records, documentation and results folders on a daily basis.
- Collaborate closely with the Client Listening Lead and, where appropriate, support partners in client feedback meetings.
Key requirements
- Bachelor's degree as a minimum qualification.
- Senior Associate or Manager level with 2–3 years of professional experience, preferably in a Big 4 or consulting environment.
- Solid understanding of client listening programmes, engagement processes and stakeholder management.
- Fluency in German and English, written and spoken.
- Strong attention to detail and a high level of accuracy in data handling and documentation.
- Advanced IT and office system skills, particularly in Microsoft Office (especially Excel) and Salesforce.
- Ability to streamline manual processes, reduce error risk and improve efficiency and quality.
- Clear, confident communication and presentation skills across senior stakeholder groups.
- Organized, service-oriented and proactive mindset with a collaborative, team-focused approach.
- Ownership mentality combined with resilience and positive energy when dealing with complexity.
Additional details
- Descrizione The Clients & Markets team supports PwC Switzerland's leadership and client-facing teams by strengthening client relationships and enabling a consistent, high-quality client experience.
