Telefonist*in im Stundenlohn auf Abruf — Stadt Zürich
- Location
- Zürich
- Contract
- Full-time
- Posted
- 8 days ago
Full description
For our team in the telephone exchange, we are looking for an experienced and service-oriented help in the hourly wage by immediate or by agreement. They work in a team of 3 telephone operators from Monday to Friday.
Tasks
- They are the first point of contact of the city telephone center and competently arrange external customers to the responsible service department, office or contact person.
- They provide information to internal users, maintain and update the intermediary application "Concierge" and ensure a correct database.
- They discuss telephone announcements, create statistics and support administrative work around the operation of the telephone exchange.
- They take over the holiday representation of three employees of the telephone center (about 15 weeks per year in total) and provide flexible missions in the event of illness or other absences.
- They work on demand from Monday to Friday. Plannable assignments for holiday representatives are already defined in the previous year. Flexibility is required especially for short-term operations in the event of unforeseen failures. Working hours are from 07:30 to 12:00 and from 13:00 to 17:00.
Profile
- A completed course as a telephone operator or call center agent or equivalent training and several years of professional experience in a comparable job
- High time flexibility and willingness to jump in spontaneously in the event of short-term failures
- Good PC knowledge (MS Office) ideally with concierge experience
- Independent, friendly, reliable, communicative, customer- and team-oriented specialist with good manners, exact working methods and a strong sense of detail
- Swiss German as a mother tongue, knowledge of English and very good oral knowledge in at least one other national language (all other language skills are advantageous)
About us
On behalf of the City Council, we represent and manage around 1950 properties. In the areas of space and infrastructure, we offer numerous services to the city administration and advise the departments and the city council on strategic issues.
Questions about this listing
What salary does Stadt Zürich offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 73'500 - 111'500 gross per year — an estimate, not a figure communicated by Stadt Zürich. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadt Zürich offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadt Zürich during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Stadt Zürich?
Use the "Apply now" button on this page — it links directly to Stadt Zürich's original listing at jobs.stadt-zuerich.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
