Major Incident und Reliability Manager — Migros Bank
NewCHF 101'500 - 154'000
Migros Bank · Wallisellen (ZH)
- Location
- Wallisellen
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 101'500 - 154'000
Role overview
We are looking for you as a customer-focused incident and reliability manager with a passion for IT service management that is visionary, performance-oriented and team-oriented.
You are responsible for the e2e solution of incidents as well as ensuring stable 24/7 operation for customers and colleagues.
The role includes designing forward-looking service practices in a motivated team.
- We are looking for you as a customer-focused incident and reliability manager with a passion for IT service management that is visionary, performance-oriented and team-oriented.
- You are responsible for the e2e solution of incidents as well as ensuring stable 24/7 operation for customers and colleagues.
- e2e management of all business and IT teams and measures to resolve incidents and ensure stable 24/7 IT operations by quickly restoring critical services
- Ensure adequate communication and governance of incidents to ensure rapid recovery and minimise impact for customers
Main responsibilities
- e2e management of all business and IT teams and measures to resolve incidents and ensure stable 24/7 IT operations by quickly restoring critical services
- Ensure adequate communication and governance of incidents to ensure rapid recovery and minimise impact for customers
- Ensuring compliance and continuous improvement of IT operational and change standards, governance mechanisms and documentation policies across the enterprise
- Design and coordination of and participation in IT service management practices that prevent possible incidents (reliability management)
- Support senior management presentations, audits and regulatory audits as well as participation in bank-wide resilience initiatives regarding IT service management relevant topics Requirements
- >7 years: IT Service Management, Operations Management in Financial Services
- Completed studies (uni/ETH, FH, HF): computer science / business administration / engineering
- Strong analytical and problem-solving skills that enable you to act confidently, transparently and purposefully even in critical situations
- Experience in setting up, leading and operating IT service management according to industry standards (e.g. ITIL) and leading interdisciplinary teams
Application process
- In-depth technical and operational expertise in the banking sector, in particular of used IT systems and architecture, application platforms and security and software standards
- Excellent communication skills and the ability to provide complex technical information for management incl. to develop, structure and mediate C-level
- Knowledge of leadership and management (project) in German (negotiation confident) English (flowing) Cosa of friamo
- Child care: up to CHF 300 per month per child to external child care
- Occupational provision: Very attractive pension fund with above-average employer contribution
- Advantages of cadre: One week holidays per year more for cadre members
- Du culture: Experienced team spirit with transparent communication
- Migros Bank: accounts, mortgages and financial services with preferential terms
Additional details
- Support senior management presentations, audits and regulatory audits as well as participation in bank-wide resilience initiatives regarding IT service management relevant topics
- Experience in setting up, leading and operating IT service management according to industry standards (e.g. ITIL) and leading interdisciplinary teams
- Knowledge of leadership and management (project) in German (negotiation confident)
- Application & Contact Dario D'Agostino HR Business Partner
- Note for recruitment service providers For this position we only consider direct applications.
Notes and original content
- for recruitment service providers For this position we only consider direct applications.
- Requirements
- Experience in setting up, leading and operating IT service management according to industry standards (e.g.
- ITIL) and leading interdisciplinary teams
- Knowledge of leadership and management (project)
- in German (negotiation confident)
- English (flowing)
- Cosa of friamo
