Leiter/in After Sales — Emil Frey

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What you should know about us The Emil Frey Group is not only a Swiss family company with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services. Emil Frey AG Zurich-Nord, the legendary blue garage, shines as a new building. We invite you to be part of it. Together we want to further develop the services around the automobile. With our 21 brands - Abarth, Alfa Romeo, Citroën, Defender Discovery, DS, Fiat, Jaguar, Jeep, Kia, Leapmotor, Lexus, Mitsubishi, Opel, Peugeot, Range Rover, Subaru, Suzuki, Toyota, Volvo and Zeekr - we offer our customers the largest range of brands in and around Zurich. Our goal is to always put our customers at the center of our thinking and actions. In this key function, you connect the management with the operational areas of after sales. They guide the department managers, keep an eye on the overall picture and ensure that the workshop, customer service and spare parts warehouse are successfully on the road together.

• Overall responsibility for after sales with workshop, customer service and spare parts warehouses
• Leadership, coaching and further development of department heads
• Central interface between management and the individual after sales areas
• Management of the entire area on the basis of relevant business and automotive-specific key figures
• Responsibility for budget, costs, productivity and goal achievement
• Analysis of existing processes and key figures as well as derivation and implementation of concrete improvement measures
• Further development of areas with focus on efficiency, quality, efficiency and customer experience
• Ensuring a high level of customer and employee satisfaction
• Responsibility for compliance with the requirements of manufacturers and importers as well as for achieving internal operational objectives
• Close cooperation with the management in the definition and implementation of the strategic goals in after sales Your profile You understand the technology, think entrepreneurially, are analytical and at the same time have a strong sense for customers and employees. You not only rely on experience and gut feeling, but can classify numbers correctly and derive the appropriate measures from them.
• Completed apprenticeship in the automotive industry and business education
• Several years of experience in a responsible function in after sales, ideally with sound technical understanding from the workshop environment
• Demonstrable leadership experience and pleasure in developing managers and employees
• Strong understanding of key figures, budgets, productivity and economic relationships in the automotive business
• Analytical and networked thinking with the ability to derive concrete actions from numbers
• Strong customer orientation and pleasure in personal contact
• Strong communication personality with sovereign and winning appearance
• Enjoy taking responsibility, driving change and actively developing after sales What we offer you You will find a new challenge with us with exciting tasks and much more:
• Numerous discounts (new cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
• An own, attractive pension fund as an independent pension institution
• A long-term business perspective
• Individual training and development opportunities
• At least 25 days of holiday As you can contact us Silas Steinmetz, Regional HR Manager is looking forward to the complete application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture enable us to realize our full potential. Silas Steinmetz, Regional HR Manager is looking forward to the complete application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture enable us to realize our full potential. In this key function, you connect the management with the operational areas of after sales. They guide the department managers, keep an eye on the overall picture and ensure that the workshop, customer service and spare parts warehouse are successfully on the road together.
• Overall responsibility for after sales with workshop, customer service and spare parts warehouses
• Leadership, coaching and further development of department heads
• Central interface between management and the individual after sales areas
• Management of the entire area on the basis of relevant business and automotive-specific key figures
• Responsibility for budget, costs, productivity and goal achievement
• Analysis of existing processes and key figures as well as derivation and implementation of concrete improvement measures
• Further development of areas with focus on efficiency, quality, efficiency and customer experience
• Ensuring a high level of customer and employee satisfaction
• Responsibility for compliance with the requirements of manufacturers and importers as well as for achieving internal operational objectives
• Close cooperation with the management in the definition and implementation of the strategic goals in after sales They understand the technology, think entrepreneurially, are analytical and at the same time have a strong sense of customers and employees. You not only rely on experience and gut feeling, but can classify numbers correctly and derive the appropriate measures from them.
• Completed apprenticeship in the automotive industry and business education
• Several years of experience in a responsible function in after sales, ideally with sound technical understanding from the workshop environment
• Demonstrable leadership experience and pleasure in developing managers and employees
• Strong understanding of key figures, budgets, productivity and economic relationships in the automotive business
• Analytical and networked thinking with the ability to derive concrete actions from numbers
• Strong customer orientation and pleasure in personal contact
• Strong communication personality with sovereign and winning appearance
• Enjoy taking responsibility, driving change and actively developing after sales

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