Lab IT Support Specialist — Roche
- Location
- North Ryde
- Contract
- full-time
- Posted
- 12 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities include:
- Install, maintain and troubleshoot Roche IT solutions (navify Portfolio) and Roche Instruments Operating software both remotely and at Customer sites as required.
- Relevant degree / diploma in Science / Laboratory Science / Electrical/Electronic/ Computer Engineering with special emphasis on Information Technology subjects.
Main responsibilities
- Key Responsibilities include:
- Install, maintain and troubleshoot Roche IT solutions (navify Portfolio) and Roche Instruments Operating software both remotely and at Customer sites as required.
- Engaging with the customer during the sales process and bringing the projects through planning, implementation, testing and into a live system.
- Support the Service team in IT and service-related issues remotely or at customer sites.
- Responsible for delivering software upgrades and being involved in site system design and implementations.
- Provide consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of IT products to ensure goals and objectives of Roche products are installed and Integrated via technologies such as FHIR, HL7 and ASTM with Hospital/Laboratory Information System (HIS/LIS), within prescribed timeframe and cost parameters.
- Work in collaboration with Roche Workflow Consultants, Sales and Marketing to support effective solution design and consultation of aspects relating to the implementation and customer support of the IT solutions.
- Understand and translate the features of all IT Solutions portfolio of products into customer oriented benefits communication to support Customer demonstrations, training and implementations.
Key requirements
- Relevant degree / diploma in Science / Laboratory Science / Electrical/Electronic/ Computer Engineering with special emphasis on Information Technology subjects.
Application process
- Provide second level IT support / troubleshooting assistance to Application Specialists, Field Service Engineers and customers for all Roche Instrumentation.
- As superior customer service is pivotal to the success of Roche, telephonic and online support is also supplied nationally via the National Support Centre/Integrated Communications Centre. Who you are:
- You’re someone who wants to influence your own development.
- You are looking for the opportunity to pursue your interests across functions and working in a multicultural environment motivates you. You have:
- At least 3 years experience working in related fields within Medical Diagnostic Industry.
- Exhibited ability to diagnose applications and operational issues on middleware systems and to successfully resolve issues in a timely manner
- Excellent communication skills, both written and verbal.
- Strong customer empathy and interaction skills.
Additional details
- Join Roche, where every voice matters. A healthier future.
- As superior customer service is pivotal to the success of Roche, telephonic and online support is also supplied nationally via the National Support Centre/Integrated Communications Centre.
- You are looking for the opportunity to pursue your interests across functions and working in a multicultural environment motivates you.
- Proven track record in data connectivity, troubleshooting and resolution. Desired experience and skills Experience with Analytical Systems
Notes and original content
- Join Roche, where every voice matters.
- The Position
- A healthier future.
- Who you are:
- Proven track record in data connectivity, troubleshooting and resolution.
- Desired experience and skills
- Experience with Analytical Systems
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 64'500 - 110'000 gross per year for this position in North Ryde. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
