IT Service Management Specialist EMEA (all) — Oetiker

Full description

Work mainly on site in Horgen

• First-level support
• Processing of daily service requests via the ticket system
• Forwarding complex requests to second-level support

Second-level support

• Maintenance and organisation of server rooms and IT equipment warehouses on site
• Procurement and setup of IT hardware such as laptops, desktops and printers.
• Support and maintenance of local conference room equipment
• Third party coordination for on-site support

Remote Eyes & Hands for global IT teams

• Support for cybersecurity tasks such as patching and malware incidents
• Participation in enterprise architecture by defining standards.
• Troubleshooting local servers and networks (WLAN/LAN/WAN)
• Completed IT training or comparable experience
• Joy & experience in IT support (1st and 2nd level)
• Good knowledge of IT infrastructure, networks and cybersecurity
• High willingness to provide services and diplomacy
• Very good knowledge of German and English

Come to us to get ahead.

For more than 75 years, Oetiker has been the leading manufacturer of high-end connection solutions for OEMs worldwide. As an employer, we offer our employees attractive international challenges and many development opportunities. Diversity and high quality standards are the cornerstones of our corporate culture. In this way, we combine the visions of today with the technology of tomorrow.

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