IT Service Desk Administrator — Zurich Insurance (sede Ticino)
- Location
- Zürich
- Contract
- part-time
- Posted
- Yesterday
Role overview
Location: Douglas, Isle of Man
- Location: Douglas, Isle of Man
- Key responsibilities:
- As an IT Service Desk Administrator, you will:
- Are you passionate about technology and delivering excellent customer service?
- Good working knowledge of Microsoft Word, Excel and Outlook.
Main responsibilities
- Key responsibilities:
- As an IT Service Desk Administrator, you will:
- Be the first point of contact for IT incidents, problems and service requests, providing a professional, responsive and customer-focused support experience.
- Investigate, troubleshoot and resolve technical issues at first contact wherever possible, ensuring minimal disruption to users.
- Triage and prioritise incidents using agreed processes, escalating complex issues to the appropriate support teams when required.
- Manage incidents and service requests through to resolution using approved service management tools, ensuring service level targets are met or exceeded.
- Accurately record incident details, updates and resolutions to support effective communication and knowledge sharing across support teams.
- Communicate technical information clearly and confidently to both technical and non-technical users.
- Build and maintain positive working relationships with customers and colleagues, delivering a consistently high standard of service.
- Contribute to continuous improvement by identifying recurring issues and supporting the development of support documentation and knowledge resources.
Key requirements
- Are you passionate about technology and delivering excellent customer service?
- Good working knowledge of Microsoft Word, Excel and Outlook.
- Strong general PC and system skills, with the confidence to learn new technologies and applications.
- Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
- Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
Application process
- Closing date for applications: 8th September 2026 The opportunity:
- Are you passionate about technology and delivering excellent customer service?
- We're looking for an IT Service Desk Administrator to join our team on a permanent basis and play a vital role in supporting Zurich colleagues and partners.
- As the first point of contact for IT support, you'll help users resolve technical issues, answer service requests, and ensure a seamless technology experience across the business.
- This is an excellent opportunity for someone who enjoys problem solving, thrives in a customer-focused environment, and is looking to develop their career within a supportive and collaborative team.
- At Zurich, you'll be encouraged to grow your skills, expand your technical knowledge, and contribute to a team that keeps our business running smoothly through exceptional service and support.
- Strong general PC and system skills, with the confidence to learn new technologies and applications.
- Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
Additional details
- Closing date for applications: 8th September 2026
- Keep up to date with relevant technologies, systems, processes and policies to ensure accurate and effective support is provided.
- We're looking for someone who enjoys helping people, has a positive attitude, and is keen to develop their IT career. We'd love to hear from you if you have:
- Sound judgement and the ability to make informed decisions in a fast-paced environment. buttontext09d5bafb18dcdafe a{ border: 1px solid transparent; buttontext09d5bafb18dcdafe a:focus{
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- Free Car Parking, including electric car charging points.
- Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Free fruit on a Weekly basis We're making a difference
Notes and original content
- The opportunity:
- We're looking for someone who enjoys helping people, has a positive attitude, and is keen to develop their IT career.
- We'd love to hear from you if you have:
- Sound judgement and the ability to make informed decisions in a fast-paced environment.
- Our culture:
- Work for us.
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- The financials
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 91'500 - 128'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
