ICT Supporter, 80-100% — Coop Genossenschaft

Role overview

Tasks

• Self-employed solving IT problems by taking over the customer screen
• Telephone support in at least 2 national languages, prioritizing, triagating and forwarding problem tickets to the relevant specialist offices
• installation and commissioning of hardware and software as well as execution of simple repairs
• cooperation in migration and rollout projects, support in relocation and conversion projects
• creation and updating of instructions and documentation requirements
• completed vocational training as computer scientist:in
• Very good knowledge of

Windows 10, Microsoft Office 365 as well as in the area of iOS and Android smartphones/devices

• Good German skills and good knowledge in at least a second language (French, Italian) in word and writing
• Guide card of category B
• Ready to shift, piket service and work at marginal times
• Discounts: discount on travel offer ITS Coop Travel, 5-fold number of super points in the supermarket, up to 20% discount on various insurance benefits, up to 20% discount in all formats of the Coop group, Reka card: discount on subscription -

Employment conditions: Pension fund: 2/3 is paid by Coop, attractive employment conditions and certified wage equality, total employment contract (GAV)

• working time: 5 weeks holidays, flexible working time models
• continuing training: over 600 internal training courses, support for external training and further education
• sustainability: commitment to people and animals and nature with over 400 actions
• communication: internal app for employees
• health: update fitness: Fr.

200.– discount on annual subscription, free participation in various company runs Your contact Anne Marchon HR Marketing