ICT Support (1st Level) 100% — Stiftung Pigna
- Location
- Kloten
- Contract
- Full-time
- Posted
- 3 days ago
Full description
- Nearly 280 employees support, support, look after and employ people with disabilities in their living, working and living space. For this purpose, we offer 148 residential places in various forms of living as well as 175 workplaces in workshops and a service company. In addition, 90 seats are available in the day care center. As of December 1, 2026 or by agreement, we are looking for a dedicated successor for our ICT Support (1st Level) 100% You are the first point of contact for our users, ensure the smooth operation of the workstations and support us in the transition to a modern Microsoft 365 environment. Your responsibilities
- First point of contact for users, by telephone, via the ticket system and on site
- Capture, fix and document disruptions and service requests in the 1st level
- Installation, configuration and maintenance of devices such as PCs, printers and mobile devices
- Support for users in Microsoft 365 and our specialist applications
- Maintenance of ICT inventory and documentation
- Participation in rollouts and in the transition phase to a modern IT environment
- Cooperation with our external ICT partner
- Guidance and support for clients working in the ICT sector
- Completed training as computer science EFZ or comparable experience in ICT support
- Experience in 1st-level support
- Good knowledge of Windows clients, Microsoft 365 and the basics of networks
- Service orientation and the ability to explain IT in an understandable way
- Independent, structured and reliable working method
- High social and communication skills
- Very good knowledge of German in word and writing
- Agogic background or experience accompanying people in need of support is beneficial
- Interest in working in a social institution
- Category B driving licence for operations at our locations in the region
Good employment conditions are just as obvious to us as an appreciative culture and a transparent understanding of leadership. Further benefits can be found on our website. Do you feel addressed? Wonderful, then click 'Apply' and we look forward to your current and complete application as well as your wage expectations (base 100%). If you have any questions or need more information, Julia Steffen, Head of Finance/ICT, is at your disposal by telephone 076 444 75 25 or email [email protected].
Questions about this listing
What salary does Stiftung Pigna offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Kloten is CHF 91'500 - 128'000 gross per year — an estimate, not a figure communicated by Stiftung Pigna. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stiftung Pigna offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stiftung Pigna during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zürich's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Stiftung Pigna?
Use the "Apply now" button on this page — it links directly to Stiftung Pigna's original listing at app.reflinejobs.io, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
