Fachspezialist:in Wechselservice 80 - 100% — AXA Svizzera

Full description

Come to AXA, the leading insurance company in Switzerland - as AXA Healthcare was founded in the summer of 2017 and now counts more than 200,000 customers. The provision of health care includes supplementary health insurance as well as innovative services such as billing and billing services. With these services, which are unique throughout Switzerland, our customers not only save money, we also take over the administrative effort for them. Save time or money?AXA can do both! In AXA Healthcare Customer Service, we support our customers in all matters relating to their insurance.

• We offer comprehensive support, whether it is individual advice on our products and their contracts or the clarification of questions about changing basic insurance.Our goal is to provide customers with a stress-free and positive experience by focusing on their needs and competently responding to their concerns.We are looking for a motivated, flexible and resilient personality that complements our dynamic and open-minded team. Apart from a varied job, you will find a young, very family team.Apply now! AXA is the No. 1 pension partner in Switzerland. With our diverse and advanced products in the areas of health as well as private and occupational prevention, we create freedom and security for our customers so that they can live their lives carefree. Your contribution
• You take over the professional support and processing by telephone and e-mail for all inquiries about the change service as well as our health insurance
• You ensure the support for the change service platform, a self-service portal
• You are responsible for mutations of customer and contract data including individual solution finding
• You are responsible for special cases of the change service, which cannot be carried out automatically, and make individual clarifications as well as the necessary correspondence with the customers and health insurance companies
• You continuously test our change service platform to ensure a first-class digital experience for our customers
• You help with the ongoing optimization of processes, assumption of exciting additional tasks and cooperation in projects
• You actively participate in the team, promote the exchange of knowledge and always put the needs of our customers at the center. Your skills and talents
• You have a completed commercial apprenticeship or equivalent basic training
• You have very good oral and written language skills in German and at least one other national language (French or Italian)
• You already bring your first professional experience in health insurance
• You put our customers at the center and have the claim to offer them an excellent "customer experience"
• You bring pleasure in customer contact, helpfulness and empathy with the goal of offering each customer the best possible solution
• You have a quick understanding, work gladly in the team and complement this with your dedication and perseverance
• You are a positive personality and an independent, reliable and efficient way of working round off your profile Our application process Get to know our application process and get answers to questions that applicants often ask us. If you need support during the application process, just get in touch. The colleagues from recruiting are happy to help you. At AXA, we focus on trust, flexibility and teamwork. At the heart of our new working model "Smart Working" is your contribution to company goals and not the place where you work. Diversity & Inclusion Diversity, equal opportunities and inclusion are important to us at AXA. Our corporate culture promotes respect and openness so that every person can develop their full potential with us.