Fachlead Input P&C bei Input/Output Services (all genders) — AXA Svizzera

Full description

Come to AXA, the leading insurance company in Switzerland - as The Input/Output Services department within Customer Operations offers modern and innovative digitization and indexing services. We are in close contact with the specialist areas, agile product teams and content acquisition (IT).Do you want to actively shape the future with us? And jointly develop innovative solutions and further professionalize our business? If yes - then you are right with us!

• We offer a working environment in which thinking and designing are required, teamwork is a high priority and flexibility is encouraged. Support us on the way to a successful future
• committed, courageous and open to new things. We look forward to you and your participation and are convinced: “Together we make the difference.” In the area of customer operations, we design the individual experiences of our customers in the event of damage and performance. They are our focus and together with them we find the right solution. In this way, our customer-first mentality ensures maximum customer satisfaction. Your contribution
• You take on the technical responsibility for input P&C and develop processes and topics further, whether this is towards digitization, automation or offshoring
• You actively control our measures, establish the interfaces to the agile products and coordinate the internal departmental tasks.
• Improve the control, recognition and lead times in the input processes of P&C UW and P&C claims and, together with team/department managers or other specialists, ensure high efficiency and quality
• You will conduct training sessions and workshops and create meaningful documentation to share and anchor knowledge
• You are responsible for professional reporting in order to provide fact-based decision-making principles and ensure their quality
• You observe industry trends and bring new impulses to keep our processes up-to-date. Your skills and talents
• You bring an apprenticeship at a higher university of applied sciences (business administration, controlling or business administration) or the federal government. Diploma as an insurance specialist with
• You have good expertise and process know-how in P&C claims, P&C UW and/or AXA-ARAG
• You have very good analytical skills, a strong problem-solving skills and enjoy numbers
• You are familiar with modern work equipment and have flair for technical tools (e.g. Power-BI, MS Planner, Confluence, MS Flows, AI)
• You are stylish in German, strong in communication and can present complex topics in an understandable way. Knowledge of English is an advantage.
• You like to work across departments and bring a good team spirit.
• You are an initiative and assertive personality with strong social skills (empathetic, reliable, customer-oriented and adaptable) Our application process Get to know our application process and get answers to questions that applicants often ask us. If you need support during the application process, just get in touch. The colleagues from recruiting are happy to help you. Smart Working At AXA, we focus on trust, flexibility and teamwork. At the heart of our new working model "Smart Working" is your contribution to company goals and not the place where you work. Diversity and Inclusion Diversity, equal opportunities and inclusion are important to us at AXA. Our corporate culture promotes respect and openness so that every person can develop their full potential with us.