ICT System Manager — Swisscom
- Location
- Zürich
- Contract
- Full-time
- Posted
- 2 days ago
Full description
# ICT System Manager
Il tuo futuro inizia
As a system manager, you are the central hub in the operational operation (24/7) of business-critical ICT services: You work closely with operations, engineering, suppliers and internal and external customers. You combine methodical event, incident and problem management with an eye for the whole – including continuous optimization of processes and tools.
- Proactive and continuous monitoring of ICT services, networks and applications via central observability dashboards
- Event analysis, qualification, triagulation and correlation of system messages and alarms to avoid escalations
- Anomaly detection, early identification of deviations in normal operation to prevent failures
- Ensure stakeholder communication (internal / external) incl. Status updates, decision-making basis and follow-up
- Analyse disturbances and together with engineering/operation derive sustainable measures (problem/root-cause approaches)
- Lead in critical situations calmly, clearly and bindingly
- Working in 24/7 operation, high reliability and unrestricted readiness for shift work (night, weekend, public holidays)
Your skills
- Several years of experience in ICT service operations or IT service management, ideally in incident/major incident management
- Completed training/further training in the ICT environment (e.g. computer science, cloud, systems engineering/network) or corresponding long-term professional experience in IT
- Experience working with modern monitoring and observability platforms (e.g. Grafana, Splunk, or Prometheus)
- Good knowledge of ITIL processes, especially in event, incident, change and problem management
- Strong analytical skills, networked thinking and a structured approach to complex disruptions
- Precise, addressable language and communication both technically towards engineers and service-oriented towards management
- Very good German as well as good knowledge of English and French
- Hands-on mentality: you tackle, prioritize pragmatically and ensure consistent implementation
- Experience with continuous improvement (processes, tooling, automation) and high quality standards
- Readiness for regular shift work (24/7)
- Ticket
With us you have the opportunity to work in one of our offices in Switzerland or in the home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. Benefits.
Is it a match? Candidati ora.
Scopri le tue possibilità
Hai delle domande?
Qui troverai risposte alle domande più importanti e frequenti. A tutte le agenzie di reclutamento: Swisscom non accetta curriculum inviati dalle agenzie. Vi preghiamo di non inoltrare curriculum all'indirizzo email dedicato alle posizioni di lavoro di Swisscom, né ai dipendenti di Swisscom o a qualsiasi altra sede dell'organizzazione. Swisscom non si assume responsabilità per eventuali spese legate a curriculum non richiesti.
Persona di contatto
La tua base operativa
Questions about this listing
What salary does Swisscom offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 121'500 - 206'500 gross per year — an estimate, not a figure communicated by Swisscom. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swisscom offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swisscom during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zürich's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swisscom?
Use the "Apply now" button on this page — it links directly to Swisscom's original listing at swisscom.wd103.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
