Employee/patient service 30% — Spital Uster
NewCHF 22'100 - 33'500
Spital Uster · Uster (ZH)
- Location
- Uster
- Contract
- full-time
- Posted
- 3 days ago
SalaryCHF 22'100 - 33'500
Role overview
As a central point of contact for our patients, you play a key role at the interface between those affected, specialist areas and quality management.
With empathy, expertise and a strong sense of legal issues, you make an important contribution to a patient-oriented culture.
- As a central point of contact for our patients, you play a key role at the interface between those affected, specialist areas and quality management.
- With empathy, expertise and a strong sense of legal issues, you make an important contribution to a patient-oriented culture.
- One-stop-shop for patient feedback - receiving, recording and initial assessment of concerns
- Coordination with the departments for a timely and solution-oriented processing
Main responsibilities
- One-stop-shop for patient feedback - receiving, recording and initial assessment of concerns
- Coordination with the departments for a timely and solution-oriented processing
- Support and support of the departments in the content processing of complaints
- Active feedback to patients at their request
- Processing of inquiries up to minor liability cases, including clarification of the legal basis
- Competent information on the rights and obligations of patients
- Further development, implementation and evaluation of patient satisfaction measurements for the entire operation
- Derivation of insights from the satisfaction data and feeding them into quality management for continuous improvement
- Preparation of evaluations and reports for quality management and management Requirements
- basic commercial or equivalent training with an administrative focus
Additional details
- Preparation of evaluations and reports for quality management and management
- Structured, careful and independent working methods safe handling of MS Office;
- Experience with acquisition and evaluation tools is advantageous
- Family atmosphere and very good social benefits at least five weeks’ leave
Notes and original content
- Requirements
- Structured, careful and independent working methods
- safe handling of MS Office;
- Family atmosphere and very good social benefits
- at least five weeks’ leave
