Customer Success Account Manager — Microsoft
- Location
- Zürich
- Contract
- full-time
- Posted
- 9 days ago
Role overview
This is an early-in-career opportunity intended for candidates with limited professional experience.
The CSAM is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities.
These CSAMs act within a pod model.
- This is an early-in-career opportunity intended for candidates with limited professional experience.
- The CSAM is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities.
- Executive partnership and execution
- Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
- Required
- Bachelor’s degree (any discipline) or equivalent early-career experience.
Main responsibilities
- Executive partnership and execution
- Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
- Support agent and Copilot adoption motions across assigned pod accounts.
- Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
- Portfolio-level intelligence and preparation
- Maintain deep, current account context across the pod’s defined portfolio.
- Synthesize account signals into “what’s changed / what matters now”
- Detect risks, upcoming deliveries, upcoming milestones, and open threads.
- Detect portfolio patterns such as recurring blockers across multiple accounts. Execution orchestration (not delivery)
- Track delivery and milestone progress with partners and CSAs on behalf of senior CSAMs.
Key requirements
- Required
- Bachelor’s degree (any discipline) or equivalent early-career experience.
- 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
- Demonstrated comfort with AI tools and AI-first ways of working.
- Strong written and verbal communication in English plus the language(s) required for the assigned hub.
- Legally authorised to work in the location where this role is based
- Zurich, Switzerland (Legally authorised = you hold citizenship or have been granted a valid visa or work permit.) Relocation expenses are not provided as part of this role. Fluency in English must be mandatory
- Fluency in French AND/OR German is mandatory Preferred
- Coursework or experience in program management, business operations
- Exposure to enterprise software, cloud platforms, or B2B customer success.
- Experience working in pod, squad, or matrixed team structures. EiP #MCAPSEiP Customer Success Account Mgmt IC1
- The typical base pay range for this role across Switzerland is CHF 82,600.00
Application process
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Additional details
- Detect portfolio patterns such as recurring blockers across multiple accounts. Execution orchestration (not delivery)
- Coordinate remediation follow-ups across internal teams. Reactive signal aggregation
- Distill reactive noise into CSAM-ready insights, not raw data.
- Zurich, Switzerland (Legally authorised = you hold citizenship or have been granted a valid visa or work permit.) Relocation expenses are not provided as part of this role. Fluency in English must be mandatory
- Fluency in French AND/OR German is mandatory
- Experience working in pod, squad, or matrixed team structures. Customer Success Account Mgmt IC1
Notes and original content
- Responsibilities
- Detect portfolio patterns such as recurring blockers across multiple accounts.
- Execution orchestration (not delivery)
- Coordinate remediation follow-ups across internal teams.
- Reactive signal aggregation
- Operating model
- Qualifications
- Zurich, Switzerland (Legally authorised = you hold citizenship or have been granted a valid visa or work permit.) Relocation expenses are not provided as part of this role.
- Fluency in English must be mandatory
- Experience working in pod, squad, or matrixed team structures.
Questions about this listing
What salary does Microsoft offer for this role?
Microsoft lists CHF 101'500 - 154'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Microsoft offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Microsoft during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Microsoft?
Use the "Apply now" button on this page — it links directly to Microsoft's original listing at apply.careers.microsoft.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
