Customer Service Representative (Call) - Deutsch (m/w/d) — Galaxus

Full description

Every day we clarify delivery dates, record orders and advise on warranty and service cases. Customer orientation is not only a buzzword, we not only want to satisfy our customers, but really inspire them. With a “pinch of charm” and a real service spirit, you make every phone call a positive experience.

Mansioni

• Comprehensive advice and full support of our customers – on the phone, with know-how and passion
• Successful solution of customer concerns with negotiation skills, trust and a good portion of solution pleasure – including suitable recommendations
• Processing telephone inquiries about delivery dates, billing questions as well as advice on warranty and return cases
• Constant, professional customer support at a high level
• Recording of orders and adjustment of orders, payment methods and customer data in the system

Requirements

• 1-2 years: in customer service, call center or retail ideally in consumer electronics, telecommunications or white goods
• Natural, self-confident appearance on the phone and in personal conversation – situational and sovereign
• Flexibility in the assignments and readiness for a continuous training of three weeks in the 100% course

Joy at the evening shift (10:00-19:00) is a plus

• Willingness to question “as it has always been done” and propose more efficient or effective solutions
• Reconcile actions and decisions with one’s own beliefs – communicate honestly and maintain real relationships
• Initial or continuing education completed
• in German (negotiation confident)
• English (good knowledge)

Cosa of friamo

• Flexible work location / home office: You arrange your working hours and locations individually adapted to you. You can also work from abroad for up to eight weeks a year.
• Mobile subscription: You (and your friends & family) benefit from discounted conditions on the Galaxy Mobile subscription.
• Employee offers: As an employee, you benefit from special prices (for your own needs) on our entire range
• Maternity leave / paternity leave: extended parental leave for mothers and fathers
• Holidays: Five weeks holidays per year with the possibility of unpaid holidays
• Education and training: Support for external education and training so that you can continuously expand your know-how
• Personal responsibility & freedom: Our working environment is characterized by our values, an open feedback and a positive culture of error
• Design and decision-making leeway: Via our innovation board, everyone has the opportunity to contribute their ideas directly to the management
• Values instead of blabla: cooperative, innovative, pirate, self-responsible, ambitious – these five values we all demand and live.
• Boldly think for yourself: We encourage everyone to think for themselves and actively. And love it when you think bravely, newly and differently.
• Uncomplicated: We avoid the unnecessary and focus on the important. From mastering challenges to celebrating our successes.
• Flexibility instead of bending (Office Jobs): In addition to home office possibilities, we allow you up to 8 weeks of workation. In addition, every position is also possible in the 80% amount.
• Rapid growth: With us, you are constantly growing and developing. And get EDU points (2'000 CHF for employees in Switzerland, 1'600 EUR for German employees and 700 EUR for our Serbian employees) for your further development, so that you do not stand still.
• Further benefits Switzerland: Benefit from 25 days of holidays, exclusive employee prices in the shop, mobile, Internet and TV subscriptions at the company rate and other benefits.

Contatto

Application & Contact Anna Redka ## Note for personnel service providers For this position we only consider direct applications.

Grado di occupazione: 60 %