Customer service provider — Migros Bank
- Location
- Wallisellen
- Contract
- full-time
- Posted
- 2 days ago
Role overview
With us you can make people happy by helping them personally and unexpectedly friendly.
We are looking for you: a personality that independently finds creative solutions for our customers, so that we become more and more a partner bank for them.
Come on.
- With us you can make people happy by helping them personally and unexpectedly friendly.
- We are looking for you: a personality that independently finds creative solutions for our customers, so that we become more and more a partner bank for them.
- You support and advise our private customers regarding our product and service offering with the support of a modern knowledge database
Main responsibilities
- You support and advise our private customers regarding our product and service offering with the support of a modern knowledge database
Application process
- Application & Contact Fabienne Klauser HR Business Partner
- Recruitment process Pre-selection of applications We continuously review applications received, create a pre-selection and release them to the manager for viewing.
- Duration until feedback: Up to three weeks Delayed video interview For a large number of suitable applications, a delayed video interview can optionally be carried out.
- As part of this video interview, the answers to previously recorded questions are recorded with the web or mobile camera.
- This gives us the opportunity to get to know more candidates within a short time in order to invite suitable people for the next round.
- Duration until feedback: Up to one week of discussion with HR & specialist department The discussion is conducted virtually or on site with the responsible person from HR and/or the specialist department.
- It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team.
- Duration to feedback: Up to three weeks Get to know team Whether someone fits into the team is an important factor for employees and employers when deciding for or against employment.
Contacts
- After agreement, the contract is commissioned and sent for digital signature by e-mail. Duration to feedback: Up to one week Grado di occupazione: 339 %
- You manage the 1st level input channels (phone, if suitable also e-mail and SecureMail)
- You are responsible for providing information and assistance in 1st Level Support E-Banking
- You will continuously participate in updated product system CRM and soft skill training courses
- You generate leads or Sales opportunities by arranging refined appointments for our customer advisors Requirements
- 2 years: Commercial experience as well as experience in direct customer contact is advantageous
- Completed basic or further training: Commercial basic training beneficial Enjoyment of telephone customer contact
- Interest in banking products and services and corresponding willingness to learn
- Thanks to our comprehensive training concept, you will be actively and competently accompanied into your new task, which is why a workload of 100% is required in the first month of employment.
- Connected thinking, flexibility and teamwork are among your strengths in German (negotiation certain) French (advantageous) Italian (advantageous) Cosa of Friamo
Additional details
- You generate leads or Sales opportunities by arranging refined appointments for our customer advisors
- Completed basic or further training: Commercial basic training beneficial Enjoyment of telephone customer contact
- Connected thinking, flexibility and teamwork are among your strengths in German (negotiation certain) French (advantageous) Italian (advantageous)
- After agreement, the contract is commissioned and sent for digital signature by e-mail. Duration to feedback: Up to one week Grado di occupazione: 339 %
Notes and original content
- Requirements
- Completed basic or further training: Commercial basic training beneficial
- Enjoyment of telephone customer contact
- Connected thinking, flexibility and teamwork are among your strengths
- in German (negotiation certain)
- French (advantageous)
- Italian (advantageous)
- Cosa of Friamo
- After agreement, the contract is commissioned and sent for digital signature by e-mail.
- Duration to feedback: Up to one week
Questions about this listing
What salary does Migros Bank offer for this role?
Migros Bank lists CHF 113'000 - 198'500 gross per year for this position in Wallisellen. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Migros Bank offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Migros Bank during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Migros Bank?
Use the "Apply now" button on this page — it links directly to Migros Bank's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
