Customer Service Manager (80%, FR & DE) — FELFEL

Full description

IN BREAKDOWN

As our new Customer Service Manager (80%) in Zurich, customer satisfaction is at the heart of our values. You are the most important contact person for our customers and ensure that they feel well looked after during every interaction. Through our service and technology, we constantly strive for excellence. Simply put: You are proud to make our customers happy – with delicious food in the workplace!

Your responsibilities

• Customer Support: You are the first point of contact for our customers, handling incoming emails, feedback and calls professionally and efficiently. You live our motto: “There is always a solution, never a problem.”
• Ticket Management: Learn to process and resolve customer requests in a structured manner. With proactive solutions, you contribute to a sustainable increase in quality.
• Process optimization: Actively help to continuously improve our customer service processes and take FELFEL to the next level of service.
• Knowledge Exchange & Team Collaboration: Exchange with team members and ensure consistent, high-quality customer service through the exchange of know-how and best practices.
• Cross Team Insights: Gain insights into various FELFEL areas (e.g. hardware, operations, quality control) and expand your understanding of our processes.

What you bring

• Training or practical experience in customer service, communication, hospitality, tourism or a similar direction
• You love solving problems and getting people excited.
• You have a passion for good food and the ability to get others excited about it.
• You are motivated to learn, grow and discover hidden talents.
• You are enthusiastic about good food and speak passionately about our offer!
• Fluent German, French and English skills (further language skills are welcome).
• Non-smokers: FELFEL is a smoker-free company focused on good food all day!
• EU/EFTA or Swiss work permit is required.

What we offer

• Lots of delicious food, just a few steps from your desk - we fulfill all your culinary desires...
• Best barista coffee and tea for the whole team thanks to our innovative Gavetti coffee machine
• 5 weeks of vacation per year
• Every year we grant two whole weeks "Work from anywhere" and thus provide variety in everyday work
• We finance your half-tax subscription and thus support our employees in the use of public transport
• Freshly baked parents receive 16 or more from us. 3 weeks of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until kindergarten age.
• Great team events, such as our well-known FELFEL Summer Outings

If this is the right job for you, then EMPLOY YOU NOW, we look forward to you!