Customer Service Coordinator — Stadler Rail

NewCHF 73'500 - 111'500

Stadler Rail · Wallisellen (ZH)

Categoria: Altro Contratto: full-time Salario: CHF 73'500 - 111'500

SalaryCHF 73'500 - 111'500

PROFILE

Degree in Economics, Business Administration or a comparable field

Initial practical in customer service, back office operations, logistics, or supply chain management

PROFILE
Degree in Economics, Business Administration or a comparable field
Manage and coordinate day-to-day after-sales operations, including spare parts and repair activities, ensuring efficient and timely processing
Create, enter, and continuously monitor sales and repair orders in the system, ensuring data accuracy and completeness

Manage and coordinate day-to-day after-sales operations, including spare parts and repair activities, ensuring efficient and timely processing
Create, enter, and continuously monitor sales and repair orders in the system, ensuring data accuracy and completeness
Track order status throughout the entire lifecycle, proactively managing priorities, deadlines, and urgent requests to meet customer expectations
Act as a key support interface for customer inquiries, providing prompt, reliable, and solution-oriented assistance in close collaboration with internal stakeholders
Prepare and maintain regular operational reports, analyze key performance indicators (KPIs), and support performance tracking and continuous improvement initiatives

Solid user knowledge of MS Office applications, particularly Excel (e.g., data handling, basic analysis, and reporting)
Fluency in German and English, both written and spoken, enabling effective communication with internal and external stakeholders
Strong team spirit and collaboration within an international and multicultural environment

Structured, hands-on, and solution-oriented mindset with strong organizational skills and attention to detail
High level of reliability, flexibility, and a proactive, customer-focused attitude