Customer Forum Administrator (Maternity Cover), also for students in gap year — Genossenschaft Migros Zürich
NewCHF 49'500 - 75'000
Genossenschaft Migros Zürich · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 3 days ago
SalaryCHF 49'500 - 75'000
Role overview
For our Customer Forum & Member Service department, which receives and processes all concerns from our customers in writing or by phone, we are looking for a communicative, service-oriented and motivated personality as maternity cover.
The position is also suitable for students in a gap year.
- For our Customer Forum & Member Service department, which receives and processes all concerns from our customers in writing or by phone, we are looking for a communicative, service-oriented and motivated personality as maternity cover.
- The position is also suitable for students in a gap year.
- You handle concerns and inquiries in the Customer Forum and Member Service professionally and with a service-oriented approach
- You communicate mainly in writing, but also verbally with various stakeholder groups
- Experience in customer service, sales with consulting or other areas with extensive customer contact
- Completed vocational training (EFZ) commercial, retail or students in a gap year
Main responsibilities
- You handle concerns and inquiries in the Customer Forum and Member Service professionally and with a service-oriented approach
- You communicate mainly in writing, but also verbally with various stakeholder groups
- You compose texts with stylistic confidence and ensure high linguistic quality
- You support administrative processes in different topics and areas of responsibility
- You organize your tasks independently, reliably and in a structured manner
- You work closely with the team and navigate confidently within existing processes and workflows Requirements
- Professional experience: in customer service, sales with consulting, or other areas with extensive customer contact
- Completed vocational training (EFZ): commercial, retail or students in a gap year
- German (very good knowledge): very high language proficiency in German, both written and spoken
- Very good IT user skills in MS Office, SAP and other common tools
Key requirements
- Experience in customer service, sales with consulting or other areas with extensive customer contact
- Completed vocational training (EFZ) commercial, retail or students in a gap year
- Very good German skills, written and spoken
- Very good IT user skills in MS Office, SAP and other common tools Quick comprehension and networked thinking
- High self-organization, reliability and structured working style
- Calmness and confidence even in demanding situations
- Team-oriented, professional demeanor and interest in food retail
Application process
- Application & Contact Pre-selection of applications
- We continuously review incoming applications, create a pre-selection and release it to the manager for review.
- The interview is conducted with the responsible person from HR and/or the specialist department, either virtually or on site.
- The main focus is to learn more about personal and professional competencies and gives both sides the opportunity to assess the cultural fit for the company and team. Response time: up to three weeks Team introduction
- Whether someone fits into the team is an important factor for both employees and employers when deciding for or against employment.
- In an informal setting, we therefore provide the opportunity for everyone to get to know each other. Offer & contract issuance (digital)
- After our verbal job offer, the main contract points are verified again.
- For this position, we only consider direct applications.
Contacts
- The decision on whether to proceed or withdraw from the recruitment process is communicated by phone or email. Response time: up to three weeks Interview with HR & specialist department
- After agreement, the contract is created and sent for digital signature by email. Response time: up to one week
- Elvira Hadziisaku Recruitment Partner rekrutierung@gmz.migros.ch Recruitment process
Company and context
- High self-organization as well as reliable, independent and structured working style
- Calmness, overview and confidence even in demanding situations
- Team-oriented, professional demeanor with enjoyment in interacting with people and interest in food retail What we offer Central workplace: work in Zurich West Catering: discount in the staff restaurant
- Mobility: with the annual leisure bonus of up to CHF 500.–, we contribute to your public transport subscription
- Occupational pension: excellent pension fund benefits with high employer participation Social benefits: fair social benefits
- Cumulus points: you receive additional Cumulus points when shopping
- Migros Bank: preferential interest rates on private and investment accounts, free account management, discounted mortgages and more
- Employee offers: up to CHF 1,000 per year (depending on your workload) for your recreation and development – usable for fitness subscriptions, courses, health offers or a subsidy for your public transport subscription
- Mobile subscription: you can look forward to special conditions for the mobile subscription
Additional details
- You work closely with the team and navigate confidently within existing processes and workflows
- Team-oriented, professional demeanor with enjoyment in interacting with people and interest in food retail Central workplace: work in Zurich West Catering: discount in the staff restaurant
- Occupational pension: excellent pension fund benefits with high employer participation Social benefits: fair social benefits Application & Contact
- Elvira Hadziisaku Recruitment Partner rekrutierung@gmz.migros.ch Recruitment process Pre-selection of applications
- The decision on whether to proceed or withdraw from the recruitment process is communicated by phone or email. Response time: up to three weeks Interview with HR & specialist department
- The main focus is to learn more about personal and professional competencies and gives both sides the opportunity to assess the cultural fit for the company and team.
- In an informal setting, we therefore provide the opportunity for everyone to get to know each other. Offer & contract issuance (digital)
- After agreement, the contract is created and sent for digital signature by email. Response time: up to one week Note for personnel service providers
Notes and original content
- for personnel service providers
- Responsibilities
- Requirements
- Team-oriented, professional demeanor with enjoyment in interacting with people and interest in food retail
- What we offer
- Central workplace: work in Zurich West
- Catering: discount in the staff restaurant
- Occupational pension: excellent pension fund benefits with high employer participation
- Social benefits: fair social benefits
- Application & Contact
