Customer Care Specialist (w/m/d) Teilzeit/Vollzeit — Helvetia Versicherungen
- Location
- Dübendorf
- Contract
- full-time
- Posted
- Yesterday
Role overview
Smile is the first insurance without Blabla.
We make insurance as simple as it should be: accessible, innovative, uncomplicated and completely online.
Bring your full potential: Although the job is already possible from 50%, ideally we are looking for a reinforcement with a commitment of 80-100%.
- Smile is the first insurance without Blabla.
- We make insurance as simple as it should be: accessible, innovative, uncomplicated and completely online.
- You are the first point of contact for our customers: inside and partners.
- You answer inquiries quickly, reliably and competently – in writing and by phone
- And best of all: despite start-up vibes, you benefit from the stability and advantages of a large company.
Main responsibilities
- You are the first point of contact for our customers: inside and partners.
- You answer inquiries quickly, reliably and competently – in writing and by phone
- You look after our customers throughout the entire life cycle, process mutations, clarify performance/contract issues, coordinate internal offices and ensure the timely solution
- You document cleanly, work in a structured manner, observe internal guidelines and contribute to high quality of service
- You bring a completed commercial education or a comparable degree
- You have experience in customer contact in the insurance industry and have successfully completed the VBV certification
- You score with very good knowledge of German; Knowledge of French and/or Italian
- You distinguish yourself through communication strength, teamwork, resilience and a positive mindset and always find the best solution for customers and partners with empathy and solution orientation.
- Smile is the largest online insurance company in Switzerland – and we continue to grow.
- That is why we are constantly looking for new people who want to continue this journey with us.
What the company offers
- And best of all: despite start-up vibes, you benefit from the stability and advantages of a large company.
Contacts
- You provide an outstanding customer experience across all communication channels, whether by phone, email, chat or in the digital environment Requirements
Additional details
- You provide an outstanding customer experience across all communication channels, whether by phone, email, chat or in the digital environment
- You score with very good knowledge of German; Knowledge of French and/or Italian
Notes and original content
- Requirements
- You score with very good knowledge of German;
- Knowledge of French and/or Italian
Questions about this listing
What salary does Helvetia Versicherungen offer for this role?
Helvetia Versicherungen lists CHF 73'500 - 111'500 gross per year for this position in Dübendorf. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Helvetia Versicherungen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Helvetia Versicherungen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Helvetia Versicherungen?
Use the "Apply now" button on this page — it links directly to Helvetia Versicherungen's original listing at jobs.helvetia.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
