Customer Care & Dealer Support Specialist - 60% — Emil Frey

Full description

What you should know about us The Emil Frey Group is not only a Swiss family company with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services. Emil Frey Mobility AG is a competence center for integrated mobility services for all aspects of the car. This includes vehicle insurance, but also our own financing companies. This is what awaits you:

• You make the difference in the customer experience You accompany our customers along their entire journey and provide positive experiences for every telephone and written request.
• Whether leasing, insurance or contract issues: You advise competently, solution-oriented and with a lot of heart and soul.
• You hold the strings together You are responsible for the timeliness of our customer data as well as the contract termination process and ensure that our customers experience a positive experience at the end of their contract term.
• You support our garage partners As an important interface between customers, garages and internal departments, you will be at your side for questions about products and processes.
• Together with internal teams, you actively design new processes, contribute your ideas and help to continuously improve our services and processes. This is what you bring with you:
• Commercial education or comparable experience in customer contact
• Very good knowledge of German and Italian in word and writing (French is a big plus)
• Enjoy helping people and finding individual solutions
• Communication strength, empathy and a sovereign appearance
• Enthusiasm for digital working methods and modern technologies
• Positive energy, team spirit and the motivation to make a difference together Why you should start with us:
• Exciting tasks with a lot of personal responsibility
• Individual training and development opportunities
• Attractive perks on vehicles, insurance, services and much more
• At least 25 days of holiday
• Modern working environment with space for ideas and initiative
• Long-term prospects in a successful Swiss company Ready for the next step? Then become part of our team and shape the mobility of tomorrow with us. We are looking for people who communicate with passion, take responsibility and want to make a difference every day. Let's create great customer experiences together. As you can contact us Alix Zoé Bürgisser, staff member is looking forward to the complete application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture enable us to realize our full potential.
• You make the difference in the customer experience You accompany our customers along their entire journey and provide positive experiences for every telephone and written request.
• Whether leasing, insurance or contract issues: You advise competently, solution-oriented and with a lot of heart and soul.
• You hold the strings together You are responsible for the timeliness of our customer data as well as the contract termination process and ensure that our customers experience a positive experience at the end of their contract term.
• You support our garage partners As an important interface between customers, garages and internal departments, you will be at your side for questions about products and processes.
• Together with internal teams, you actively design new processes, contribute your ideas and help to continuously improve our services and processes.
• Commercial education or comparable experience in customer contact
• Very good knowledge of German and Italian in word and writing (French is a big plus)
• Enjoy helping people and finding individual solutions
• Communication strength, empathy and a sovereign appearance
• Enthusiasm for digital working methods and modern technologies
• Positive energy, team spirit and the motivation to make a difference together

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