Customer Care Advisor — OMEGA SA
- Location
- Biel/Bienne
- Contract
- permanent
- Posted
- 2 days ago
Role overview
Introduction of society
OMEGA is a prestigious watch brand worldwide known for its quality, precision and innovation requirements for over 170 years.
Our watches are among the most beautiful in the world and are characterized by their state-of-the-art technology and timeless style.
- Introduction of society
- OMEGA is a prestigious watch brand worldwide known for its quality, precision and innovation requirements for over 170 years.
- Au bénéfice d’une expérience confirmée dans la relation client, vous disposez d’excellentes compétences rédactionnelles en français, allemand et anglais, tant sur le plan orthographique que stylistique (l’italien constitue un atout).
- Doté d’un sens aigu du service, vous faites preuve de rigueur, de diplomatie et d’un haut niveau d’exigence professionnelle.
- To benefit from a proven experience in customer relations, you have excellent editorial skills in French, German and English, both spelling and stylistic (Italian is an asset).
Key requirements
- Au bénéfice d’une expérience confirmée dans la relation client, vous disposez d’excellentes compétences rédactionnelles en français, allemand et anglais, tant sur le plan orthographique que stylistique (l’italien constitue un atout).
- Doté d’un sens aigu du service, vous faites preuve de rigueur, de diplomatie et d’un haut niveau d’exigence professionnelle.
- Vous savez incarner les codes et les valeurs d’une marque de luxe dans chacune de vos interactions.
- Organisé et fiable, vous appréciez le travail en équipe tout en faisant preuve d’autonomie.
- Vous abordez les situations avec discernement, flexibilité et un esprit résolument orienté solutions et satisfaction client. FR / ALL / ANG
What the company offers
- To benefit from a proven experience in customer relations, you have excellent editorial skills in French, German and English, both spelling and stylistic (Italian is an asset).
Contacts
- You deliver a service up to the standards of a large watch house, ensuring the management of interactions with our local and international final customers, via all our channels (e-mail, telephone, live chat, social networks).
- You accurately analyze the expectations of your interlocutors throughout the customer journey, before, during and after purchase, and provide personalized answers that are relevant and consistent with the brand image.
- You are actively contributing to strengthening the relationship with customers, while supporting our business partners.
- You are also involved in Customer Care initiatives, including CRM, content, communications and continuous improvement projects. Profile
- With a high sense of service, you are rigorous, diplomatic and a high level of professional requirement.
- You know how to embody the codes and values of a luxury brand in each of your interactions.
- Organized and reliable, you appreciate teamwork while demonstrating autonomy.
- You approach situations with discernment, flexibility and a resolutely oriented mind solutions and customer satisfaction. Languages EN / ALL / ANG
Additional details
- As an international brand, we are always interested in meeting future colleagues wishing to contribute to the work of our teams on almost every continent with their talents, ambitions and inspirations. Description of post
- You are also involved in Customer Care initiatives, including CRM, content, communications and continuous improvement projects.
- You approach situations with discernment, flexibility and a resolutely oriented mind solutions and customer satisfaction.
Notes and original content
- As an international brand, we are always interested in meeting future colleagues wishing to contribute to the work of our teams on almost every continent with their talents, ambitions and inspirations.
- Description of post
- EN / ALL / ANG
Questions about this listing
What salary does OMEGA SA offer for this role?
OMEGA SA lists CHF 68'500 - 104'000 gross per year for this position in Biel/Bienne. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does OMEGA SA offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with OMEGA SA during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at OMEGA SA?
Use the "Apply now" button on this page — it links directly to OMEGA SA's original listing at swatchgroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
