Mitarbeiter/in Kundendienst — Emil Frey

Full description

What you should know about us The Emil Frey Group is not only a Swiss family company with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services. Emil Frey Digital AG is part of the Emil Frey Group and is a full-service communications service provider for the automotive industry and responsible for digitalization within the Emil Frey Group. To strengthen our team in Zurich Oerlikon, we are looking for a Customer Service Manager immediately or by agreement.

• Professional processing of customer inquiries by telephone, e-mail and other digital channels in German and French
• Recording, qualification and documentation of requests (e.g. in JIRA)
• Support for customers: in the analysis and solution of problems related to our technical products and services
• Coordination of feedback and follow-up until clean case closure
• Close collaboration with product management, implementation, academy and development in more complex cases
• Ensuring efficient, transparent communication between customers: internal departments
• Passing on recurring topics and potential for improvement to the responsible bodies (product, project, academy, etc.) Your profile
• Commercial education or equivalent qualification completed
• First professional experience in customer service / customer service or in a similar function beneficial
• Basic understanding of technical products or SaaS solutions
• Willingness to familiarize yourself with our solutions (INSiDE, Carmarket)
• Team-oriented, flexible working method and high service orientation
• High social competence and enjoyment of direct contact with customers: inside, even in demanding situations
• Careful, structured work and good time management
• Willingness to take responsibility for cases and actively bring them to a conclusion
• JIRA basic knowledge or experience with similar ticketing systems
• Strong communication skills, both oral and written: very good knowledge of German and French in words and writing a must; every other language of advantage What we offer You will find a new challenge with us with exciting tasks and much more:
• Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
• An own, attractive pension fund as an independent pension fund
• A long-term business perspective
• Individual training and development opportunities
• At least 25 days of vacation How to contact us We look forward to the full application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture enable us to realize our full potential.
• Professional processing of customer inquiries by telephone, e-mail and other digital channels in German and French
• Recording, qualification and documentation of requests (e.g. in JIRA)
• Support for customers: in the analysis and solution of problems related to our technical products and services
• Coordination of feedback and follow-up until clean case closure
• Close collaboration with product management, implementation, academy and development in more complex cases
• Ensuring efficient, transparent communication between customers: internal departments
• Passing on recurring topics and potential for improvement to the responsible bodies (product, project, academy, etc.)
• Commercial education or equivalent qualification completed
• First professional experience in customer service / customer service or in a similar function beneficial
• Basic understanding of technical products or SaaS solutions
• Willingness to familiarize yourself with our solutions (INSiDE, Carmarket)
• Team-oriented, flexible working method and high service orientation
• High social competence and enjoyment of direct contact with customers: inside, even in demanding situations
• Careful, structured work and good time management
• Willingness to take responsibility for cases and actively bring them to a conclusion
• JIRA basic knowledge or experience with similar ticketing systems
• Strong communication skills, both oral and written: very good knowledge of German and French in words and writing a must
• Any other language is beneficial