Kundenbetreuer:in Berufliche Vorsorge — AXA Svizzera

Full description

80-100%, Winterthur / Smart Working

Shape your future – together with us!

Every success story begins with faith in oneself.

As AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and promote you and proactively show you possibilities for your future. We encourage you and give you freedom so that you can connect the things that are important to you. Together with your commitment and your individual contribution, this will become a forward-looking partnership. For you, for us and for our customers. And not just for the moment. But in the long term.

Write your own success story with us now. Know you can.

In the area of customer operations, we design the individual experiences of our customers in the event of damage and performance. They are our focus and together with them we find the right solution. In this way, our customer-first mentality ensures maximum customer satisfaction.

This is what awaits you

• Professional support for corporate clients, insured persons and sales partners in the context of the BVG implementation processes
• Implementation of more complex business processes: at pension level (such as new financial statements, end-of-year processing, debt collection, termination of contracts and mutations) and at insured level (such as risk assessment, purchasing, home ownership promotion, divorce, cash payment and retirement calculation)
• Coordination with external bodies such as offices, pension funds, lawyers and courts
• Coordination and cooperation with internal bodies such as accounting, service, debt collection, underwriting and specialist
• Jointly organize, prioritize and allocate all customer concerns in the customer team
• Participation in working groups and projects

You bring that with you

• Completed commercial or equivalent training
• Professional experience in occupational pensions or in the social security sector of very great advantage
• Excellent knowledge of German as well as good knowledge of English, French is advantageous
• Customer orientation: Empathy, solution orientation and reaction speed
• High personal responsibility, rapid comprehension and strong teamwork
• Flexibility and resilience
• High digital affinity and good IT knowledge

This is what we offer you We are convinced: Satisfied employees provide the best services. That’s why we invest in benefits that offer noticeable benefits – beyond the usual.

Flexibility and freedom: Smart Working (flexible working model) Annual working hours, 5 weeks holidays (from 50 years 6 weeks), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days/per year

Job and family: family-friendly meeting hours, 22 weeks of maternity leave, 8 weeks of leave for the other parent, crèche subsidies, company family allowances, days off for caring for relatives and in challenging, personal situations

Precautions and insurance: Attractive pension fund with far-reaching non-compulsory benefits including choice savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the advantage platform Swibeco, discounted lunch or lunch card, Smart Working flat rate CHF 200 per year

Mobility: refund for half-tax, Reka-Pay up to CHF 1’000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work: Free check-ups, annual health weeks, a wide range of exercise offers (online/offline), massage offers, rest rooms, employee care, online health portal, various seminars/events around health prevention & mental health

Development: 3 days of individual learning time, free coaching, wide range of learning & development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days of volunteering (environment & social affairs)

Your future place of work Pioneer Road 3, 8400 Winterthur

Apply now!

Do you have any questions or other concerns? Diana, Carbognin is happy to send you an email ([email protected]).

More information about the application process can be found here.

Diversity and inclusion are important to us at AXA Openness, respect and appreciation of differences and similarities are essential features of cooperation at AXA Switzerland. We want to promote equal opportunities and also reduce barriers in the application process.

If you need support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can always contact the recruiting team at [email protected].

Find out more

About AXA At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive work environment that inspires, encourages and encourages you. With a culture that is characterized by cooperation at eye level, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and give you the space to develop your strengths, take responsibility and engage you in the team for new ideas. This way you can develop yourself personally and shape the world of tomorrow with us – by protecting what is really important.

Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page!

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We look forward to your application!

For administrative and data protection reasons, only complete application dossiers (curriculum vitae, certificates, etc.) are taken into account, which are uploaded via the online application link.

For this position, we cannot consider applications for recruitment.

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