Sachbearbeiter:in Input Digital (Document Services) — AXA Svizzera

Full description

Come to AXA, the leading insurance company in Switzerland

• as part of the Team Input digital, case handlers are responsible for the indexing of electronically as well as physically incoming mail for the property, legal protection and pensions industry. The work that is done in our team then starts individual processes. These vary from the opening of a claim, an allocation to the corresponding claims or performance cases, research into unclear documents, to the digitization of physical data carriers.Our goal is efficient and qualitative to allocate the documents to the correct specialist departments with the necessary requirements. The input digital team is thus an important link between the clientele and the specialist departments. In the area of customer operations, we design the individual experiences of our customers in the event of damage and performance. They are our focus and together with them we find the right solution. In this way, our customer-first mentality ensures maximum customer satisfaction. Your contribution
• Management of the digital input channels and indexing of the simpler customer inputs or second-level indexing for more complex cases
• Processing of data for all industries (P&C and prevention)
• Telephone and written clarifications with internal and external positions
• Management of special processes
• Possible additional tasks: implementation of regular quality controls, assumption of release testing tasks and more complex research clarifications as well as smaller analyses, which require a profound understanding of overall processes and interfaces Your skills and talents
• Stylistic German as well as good knowledge of French, Italian and English of advantage
• Very good MS-Office knowledge, joy and flair on / in dealing with different systems
• Team-capable, flexible and open personality, which also works exactly under pressure
• Quick comprehension, purposeful and customer-oriented working method
• Self-initiative, organizational strength, technical affinity and joy of additional responsibility
• Openness to new processes and tools Our application process Get to know our application process and get answers to questions that applicants often ask us. If you need support during the application process, just get in touch. The colleagues from recruiting are happy to help you. At AXA, we focus on trust, flexibility and teamwork. At the heart of our new working model "Smart Working" is your contribution to company goals and not the place where you work. Diversity & Inclusion Diversity, equal opportunities and inclusion are important to us at AXA. Our corporate culture promotes respect and openness so that every person can develop their full potential with us.