Client AdvisorPersonnel Registration Office — Stadt Zürich
- Location
- Zürich
- Contract
- Full-time
- Posted
Full description
For addition in the personal registration office, we are looking for a committed personality from immediately or by agreement.
- You will advise and support our diverse customers in different languages at the counter, in the back office or by telephone alternately at our three locations as well as in the call center or in the home office.
- You provide the management of the residents' register or ensure the regulation of registration conditions by handling all matters regarding registration, deregistration and reregistration as well as residence regulations of Swiss and foreign nationals.
- You issue various official documents and provide information within the framework of the data protection regulations.
- You are involved in projects in which, for example, the digitalization in the personal registration office or the service in the entire population office are further developed together.
- Commercial education and service experience, beneficial in resident control
- You are a person with a positive attitude and have the ability to empathize with our customers, understand their needs and meet them.
- You are professional and have a safe presence
- You work conscientiously, take on responsibility, like to participate and are open to new things.
- You think entrepreneurially, act sustainably and it motivates you to work in different workplaces and across teams.
- Very good communication skills in German and English, other foreign languages are an advantage
A versatile activity in an exciting and progressive working environment with the opportunity to actively contribute and shape you. You can expect an established and innovative team as well as attractive employment conditions and further development opportunities. The annual wage for this job is expected to be between CHF 76'000.- and 98'000.-. For applicants with more or less relevant professional experience, the offered wage may deviate from this range. In the course of the application process, the individual wage is determined on the basis of the municipal wage system. More about this under Wages and Premiums - City of Zurich (stadt-zuerich.ch).
Every day, around 220 employees at the Population Office (BVA) are in personal contact with the people of Zurich. Their needs come first in our organization, which includes the civil status office, the registration office, the funeral and cemetery office and the staff areas: in weddings, notarizations, removals, address changes, burials, signature certifications and much more. We live out the vision “S’Population Office – for the Laying House in Züri”.
The registration office (PMA) supports the population in their mobility. We are a focal point for an international clientele and live the public service with passion every day. It gives us pleasure to meet the concerns of our customers efficiently and solution-oriented. The PMA consists of three regional locations (West/Hardau, North/Oerlikon and South/Stadthaus) incl. Scheduling desk, a central back office and a call center. Equality, diversity and inclusion are important to us.
We look forward to your letter of motivation and your complete application documents by 23. November 2026.
Questions about this listing
What salary does Stadt Zürich offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 73'500 - 111'500 gross per year — an estimate, not a figure communicated by Stadt Zürich. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadt Zürich offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadt Zürich during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zürich's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Stadt Zürich?
Use the "Apply now" button on this page — it links directly to Stadt Zürich's original listing at jobs.stadt-zuerich.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
