Clerk Debt Collection in the Tax Surcharges Department from 1.1.2027 — Stadt Zürich
- Location
- Zürich
- Contract
- Full-time
- Posted
Full description
We are the pulse of Zurich and keep the city in motion every 7.5 minutes. In order for this to work reliably and smoothly, a lot moves behind the scenes of the VBZ. Our colleagues work in over 50 professions: in technology, IT, administration, traffic development, offer planning, infrastructure and many other exciting areas of responsibility. Where we drive, Zurich lives. Come on!
- Demanding telephone and written communication with passengers found without a valid ticket
- Acceptance and response of customer requests under tariffs and regulations
- Incident analysis and additional investigations
- Administrative follow-up of incidents through software support
- Data management in debt collection software
- Pre-legal and legal debt collection (operation with eSchKG)
- Completion of repayment agreements and debt restructuring Further administrative tasks
- At least 2 years of current professional experience with telephone service or customer support (inbound)
- Professional experience in the commercial sector
- Sovereign communication skills in word and writing (level C1) in German (even without AI)
- Oral knowledge of English at level B2
- Oral knowledge in French, Italian and Spanish would be a plus
- Sovereign handling of the usual IT applications (Office365)
- Experience with debt collection software (ideally "debit")
- High level of personal responsibility and self-control
- High self-motivation and teamwork ability
- Empathy and resilience
- Reliable gum
- Exciting and varied activities
- Possibility for home office after familiarization (1-2 days per week, by arrangement)
- Fringe benefits such as the free GA or versatile offers from our company health management
With our vehicles we travel twice a day around the world and transport over 860,000 passengers. This means that every day, 365 days a year and almost around the clock we make an important contribution to the quality of life in one of the most beautiful cities in the world.
Do you bring the necessary knowledge and experience for this job? Wonderful, then we like to create a fair wage offer for you, which is between 72,000 and 84,000 francs annual wage, or 5,500 and 6,400 francs monthly wage (100% amount). Often also applications of talents are interesting, which do not yet meet all requirements or on the other hand have above average knowledge and experience. In such cases, initial wages are easily below or above this range.
At the VBZ you can expect interesting employment conditions and good prospects.
Please apply via the application button. Unfortunately, we cannot consider applications by e-mail.
Questions about this listing
What salary does Stadt Zürich offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 73'500 - 111'500 gross per year — an estimate, not a figure communicated by Stadt Zürich. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadt Zürich offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadt Zürich during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zürich's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Stadt Zürich?
Use the "Apply now" button on this page — it links directly to Stadt Zürich's original listing at jobs.stadt-zuerich.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
