Team Lead MIPS Operations — Emil Frey

Full description

What you should know about us The Emil Frey Group is not only a Swiss family company with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services. Emil Frey Digital AG is part of the Emil Frey Group and is a full-service communications service provider for the automotive industry and responsible for digitalization within the Emil Frey Group. MIPS (Marketing Information & Processing System) is a central component of the Group-wide ecosystem and supports marketing processes and digital services for importers and dealers. In order to strengthen our team in Zurich Oerlikon, we are looking for a Team Lead MIPS Operations immediately or by agreement. You take over the management of the Operations Team and ensure the stable, efficient and customer-oriented operation of the platform. Your tasks

• Leadership and development of the MIPS team: professional and personnel management, goal definition, resource and capacity planning as well as coaching and further development of employees
• Ensuring the operational operation of MIPS: Responsibility for a stable, secure and efficient operation of the Marketing Information & Processing System as a central component of the Group-wide INSiDE ecosystem
• Management of day-to-day operations: coordination and prioritization of operational task and order processing as well as ensuring high service quality and timely processing of support requests
• Incident, problem and change management: responsibility for the corresponding processes as well as continuous optimization of processes, system stability and service quality
• Advice and support for internal customers: Support for importers, dealers and internal departments in operational issues as well as in the optimization of the use of MIPS
• Cooperation in the SAFe environment: Close coordination with business owners, product owners and the MIPS Development Team, participation in PI Planning and ensuring the operational feasibility of planned features
• Release, rollout and operational coordination: planning and support of releases and rollouts as well as coordination of operational requirements and maintenance windows in cooperation with development and the stakeholders involved
• Quality assurance in 1st and 2nd level support: ensuring smooth operation and continuous improvements
• Documentation, communication and knowledge transfer: ensuring operational and system documentation in Jira and Confluence as well as on-demand workshops and training for different user groups Your profile
• Completed training or study in management, marketing, business consulting or application development
• Several years of experience in managing complex IT and/or marketing projects
• Experience in consulting and operational management of project teams
• Experience in cooperation between operations, business and software development
• Very good knowledge of Atlassian tools (Jira, Confluence) and ideally experience with Censhare, CDN, omnichannel publication and shop systems
• Strong communication, cooperation and organizational skills as well as customer and service orientation
• High level of initiative, flexibility, teamwork and service orientation
• Very good German and English skills in word and writing What we offer you You will find a new challenge with exciting tasks and much more:
• Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
• An own, attractive pension fund as an independent pension institution
• A long-term business perspective
• Individual training and development opportunities
• At least 25 days of vacation How to contact us We look forward to the full application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture allow us to realize our full potential.
• Leadership and development of the MIPS team: professional and personnel management, goal definition, resource and capacity planning as well as coaching and further development of employees
• Ensuring the operational operation of MIPS: Responsibility for a stable, secure and efficient operation of the Marketing Information & Processing System as a central component of the Group-wide INSiDE ecosystem
• Management of day-to-day operations: coordination and prioritization of operational task and order processing as well as ensuring high service quality and timely processing of support requests
• Incident, problem and change management: responsibility for the corresponding processes as well as continuous optimization of processes, system stability and service quality
• Advice and support for internal customers: Support for importers, dealers and internal departments in operational issues as well as in the optimization of the use of MIPS
• Cooperation in the SAFe environment: Close coordination with business owners, product owners and the MIPS Development Team, participation in PI Planning and ensuring the operational feasibility of planned features
• Release, rollout and operational coordination: planning and support of releases and rollouts as well as coordination of operational requirements and maintenance windows in cooperation with development and the stakeholders involved
• Quality assurance in 1st and 2nd level support: ensuring smooth operation and continuous improvements
• Documentation, communication and knowledge transfer: ensuring operational and system documentation in Jira and Confluence as well as on-demand workshops and training for different user groups
• Completed training or study in management, marketing, business consulting or application development
• Several years of experience in managing complex IT and/or marketing projects
• Experience in consulting and operational management of project teams
• Experience in cooperation between operations, business and software development
• Very good knowledge of Atlassian tools (Jira, Confluence) and ideally experience with Censhare, CDN, omnichannel publication and shop systems
• Strong communication, cooperation and organizational skills as well as customer and service orientation
• High level of initiative, flexibility, teamwork and service orientation
• Very good knowledge of German and English in word and writing