Associate at the call centre - Sinisters — Zurich Insurance (sede Ticino)
NewCHF 59'000 - 90'500
Zurich Insurance (sede Ticino) · Lugano (TI)
- Location
- Lugano
- Contract
- temporary
- Posted
- 2 days ago
SalaryCHF 59'000 - 90'500
Role overview
Used
Looking for a caring, collaborative and values-driven workplace with inspiring colleagues and leaders?
Do you have ambition and desire to excel and achieve yourself in the world's most influential insurance provider?
- Used
- Looking for a caring, collaborative and values-driven workplace with inspiring colleagues and leaders?
- This range reflects the expected pay for the position across Canada and may vary depending on factors such as office location, specific responsibilities and individual qualifications.
- As required by local legislation, Zurich indicates in good faith a reasonable pay range, but the starting salary may exceed this range based on the candidate's skills and experience. For positions posted only in Quebec:
- What You Bring
- High school diploma or equivalent and at least 2 years of customer service experience OR
Main responsibilities
- This range reflects the expected pay for the position across Canada and may vary depending on factors such as office location, specific responsibilities and individual qualifications.
- As required by local legislation, Zurich indicates in good faith a reasonable pay range, but the starting salary may exceed this range based on the candidate's skills and experience. For positions posted only in Quebec:
- Mastery of spoken and written French.
- Proficiency in spoken and written English required to facilitate communication with internal and external stakeholders outside Quebec. Our culture
- At Zurich, we are proud of our culture.
- We are passionate about diversity, inclusion, fairness and feeling of belonging (DIEB).
- We want you to be at work yourself, and we want our employees to reflect the communities we live and work in.
- Our DIEB initiatives create an environment where everyone feels welcome.
- We have a collaborative culture where diversity of views is valued.
- We appreciate your ideas and strive to provide our employees with the tools they need to make a real impact.
Key requirements
- What You Bring
- High school diploma or equivalent and at least 2 years of customer service experience OR
- Zurich Certified Insurance Apprenticeship Program completed, including Associate Degree, no prior experience in customer service required AND Success of a basic course in insurance
- 18 months or more experience in contact center
- Knowledge of the insurance sector is an asset Advanced Mastery of Microsoft Office
- Insurance licence (or ability to obtain it, if applicable) Compensation
- At Zurich Canada, we are committed to pay equity.
- We determine compensation based on objective criteria such as skills, experience and internal fairness.
- The salary range for this position is between $48,000 and $64,000.
Application process
- If you have experience in customer service and first-time claims management, whether routine or complex, and are looking for a new challenge, we would be happy to receive your application.
- Zurich Canada is currently looking for an Associate at the Call Centre – Disaster Management to process first simple and complex claims notifications from various channels, as well as to participate in specialized projects related to cutting-edge initiatives to provide timely and high-quality service to internal and external clients.
- Reporting to the Accident Manager – Automobile, individuals, you will take on complex technical tasks and specialized/pilot projects for business lines, you will take over claims reports involving the Centres of Expertise and will work closely with internal partners to support efficient and client-centred claims processing.
- This is a unique opportunity to develop your knowledge and experience for the future in a supportive environment where your voice counts.
- The purpose of this posting is to fill an existing vacancy.
- Zurich Canada uses artificial intelligence tools to support certain stages of the recruitment process, including initial examination and screening of applications.
- Artificial intelligence is not the sole basis for screening or selecting candidates.
- All hiring decisions are reviewed and made by qualified recruitment professionals.
Contacts
- If you would prefer not to receive e-mail messages from Zurich Company's recruitment management system in the future, please e-mail your request to remove your job profile from the system by clicking here.
Company and context
- A member of a leading global organization, Zurich North America has over 148 years of experience in risk management and resilience support.
- We are a leader in property and accident insurance solutions for businesses and we offer a wide range of risk management products and services for businesses and individuals.
- Our clients currently cover more than 25 business sectors, ranging from agriculture to technology, and we provide 90% of Fortune 500® companies.
- Our growth strategy is not limited to our activities.
- As an employer, Zurich is committed to providing continuous career development opportunities and to fostering a diverse, inclusive and equitable environment where employees have a real sense of belonging.
- Participate in the next evolution of the insurance industry.
- Join our team to build a better future for our employees, clients and communities.
- As a global society, Zurich is aware of the fact that a diverse workforce represents a certain asset.
- We recruit talented people from a variety of backgrounds, whose unique views are truly welcome.
- Together, diversity and inclusion bring us closer to our common goal: to exceed the expectations of our customers.
Additional details
- Zurich applies a hybrid work model that requires a person-to-person presence three days a week, which may include office time or customer activities. Qualifications – What You Bring
- High school diploma or equivalent and at least 2 years of customer service experience
- Zurich Certified Insurance Apprenticeship Program completed, including Associate Degree, no prior experience in customer service required Success of a basic course in insurance
- Knowledge of the insurance sector is an asset Advanced Mastery of Microsoft Office
- Insurance licence (or ability to obtain it, if applicable)
- As required by local legislation, Zurich indicates in good faith a reasonable pay range, but the starting salary may exceed this range based on the candidate's skills and experience. For positions posted only in Quebec:
- Proficiency in spoken and written English required to facilitate communication with internal and external stakeholders outside Quebec.
- With more than 900 employees in offices across the country, Zurich offers the global strength of a major insurance provider, combined with an in-depth knowledge of local business sectors and markets. A future with Zurich
Notes and original content
- Zurich applies a hybrid work model that requires a person-to-person presence three days a week, which may include office time or customer activities.
- What You Will Do
- Qualifications – What You Bring
- Zurich Certified Insurance Apprenticeship Program completed, including Associate Degree, no prior experience in customer service required
- Success of a basic course in insurance
- Knowledge of the insurance sector is an asset
- Advanced Mastery of Microsoft Office
- Compensation
- As required by local legislation, Zurich indicates in good faith a reasonable pay range, but the starting salary may exceed this range based on the candidate's skills and experience.
- For positions posted only in Quebec:
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 59'000 - 90'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a fixed-term contract position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
