Agent Customer Support — Heineken Switzerland
NewCHF 73'500 - 111'500
Heineken Switzerland · Winterthur (ZH)
- Location
- Winterthur
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 73'500 - 111'500
Role overview
For our subsidiary Stardrinks AG, we are looking for a committed, flexible and linguistic personality as a customer service representative / in German and another national language to strengthen our customer support center in Winterthur.
In this lively and versatile activity, you are the first contact person for our customers and are in daily telephone contact with them.
- For our subsidiary Stardrinks AG, we are looking for a committed, flexible and linguistic personality as a customer service representative / in German and another national language to strengthen our customer support center in Winterthur.
- In this lively and versatile activity, you are the first contact person for our customers and are in daily telephone contact with them.
Application process
- You bring this with you: Completed vocational training experience in customer service and in dealing with complaint management flair and affinity for topics from accounting Profitable personality, sales skills and empathy Careful, independent and responsible working methods coupled with perseverance and perseverance Good networked thinking Skilled handling of the common MS office applications.
- SAP knowledge is very beneficial.
- Mother tongue German, as well as very good knowledge of French and/or Italian Are you interested in becoming part of our team?
- We look forward to your application.
Contacts
- The following focal points will shape your daily routine: Professional customer support and relationship maintenance Acceptance and processing of all customer contacts and complaints from all communication channels (telephone, e-mail, online, etc.) Processing of customer complaints and coordination of complaints with other departments 1st Level Support E-Commerce Creation of invoice corrections Conducting customer satisfaction surveys Order review, etc.
