Account Executive — FELFEL

Full description

IN BRIEF

As our Account Executive (80-100%) in Zurich, you are at the center of our customer journey. You take full responsibility for a diverse portfolio and promote customer satisfaction, growth and customer loyalty.

YOUR RESPONSIBILITIES

• Self-responsible management and support of a large customer portfolio, from the phase after the test period to the contract extension.
• Establish and maintain strong long-term relationships with key contact persons to meet expectations, general satisfaction and customer loyalty to the company.
• Continuous analysis of customer needs to optimize their experience and identify cross-selling or up-selling opportunities.
• Actively promote organic growth in your segment to maximize the account potential and business value.
• Proactive exchange with customers who are aware of health checks, as well as monitoring key indicators to prevent migration (Churn) proactively.
• Contract negotiations, account-returns and processes for renewing or cancelling contracts.
• Interfunctional collaboration with our acquisition, product, operations and support teams to ensure a unified customer experience.
• Sharing valuable feedback based on customer insights to internal teams to continuously improve our offerings and processes.

WHAT YOU MITTING

• 3–5 years of experience in account management, client sic or a similar position with customer contact.
• Proven successes in efficient management and the expansion of a large, diverse customer portfolio.
• Safe handling of CRM tools (HubSpot) to organize your work and to provide your customers with the best possible care.
• A proactive, solution-oriented way of thinking that combines a sense of distribution with genuine hospitality – you recognize growth opportunities in your accounts and at the same time take care of the people sincerely.
• Excellent communication skills and the ease to get in touch with everyone – from office manager to CEO.
• Energy for a dynamic, fast-paced environment, coupled with the patience to build long-term relationships.
• German and very good English skills.
• Non-smokers – we don't want you to smell like cigarettes, neither at work nor at customer meetings. At FELFEL everything is about good food.
• Valid work permit or Swiss passport.

WHAT WE ARE

• A lot of delicious food, just a few steps from your desk - we fulfill all your culinary wishes...
• Best barista coffee and tea for the whole team thanks to our innovative gavetti coffee maker
• 5 weeks of holiday per year, and the possibility to purchase an extra week
• Every year we grant two whole weeks of "work from the world" and thus provide a variety of work day
• We think of your future and offer an over-compulsory pension fund solution
• Freshly baked parents receive 16 or 3 weeks of fully paid parental leave from us. We also support the return to work by making a generous financial contribution to childcare until the kindergarten age.
• We finance your half-tax subscription and thus support our employees in the use of the public transport
• Great team-Events, such as our well-known FELFEL Summer-Outings
• Stay in motion and healthy with our weekly sports courses

Does that sound like the perfect job for you? We can't wait to learn more about you! BEWIRB YOU NOW with your complete documents in German or English.