Customer Service Specialist — Galderma
- Location
- Zug
- Contract
- Full-time
- Posted
- 10 days ago
Full description
Galderma is the Emerging Pure-Play Dermatology Category Leader, Present in Approximately 90 Countries We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Customer Service Specialist (m/f/d)
Location: Train
As a customer service specialist (m/f/d), you are the central contact person for pharmacies, clinics, hospitals and retailers in Switzerland. They are responsible for operational order processing, supervise customer inquiries and ensure service-oriented, compliant processing in compliance with pharmaceutical guidelines (especially GDP).
In this role, you maintain customer and order data in the ERP/CRM system and work closely with interfaces such as supply chain, sales, quality and finance.
As part of our regional Customer Service DACH team, you will also be actively involved in overarching projects and the further development of cross-border service processes.
Their tasks
- Order Management & Order Processing: receiving, recording, processing customer orders in the ERP system
- Customer Support & Hotline: Professional advice and answering inquiries about products, availability, prices and delivery conditions for pharmacies, clinics, hospitals and (wholesale) dealers in Switzerland
- Complaint & invoice management: handling of complaints, returns, invoicing and credit notes
- Interfaces & Logistics: Coordination with logistics partners, distributors and supply chain to solve transport problems and avoid supply bottlenecks
- Compliance & Qualification: Ensuring quality, compliance and correct forwarding of relevant information, such as side effects notifications and verification of customer subscription rights (e.g. for prescription drugs), compliance with GDP standards
- Cooperation in projects for the optimization of service processes and customer experience within the Customer Service DACH organization
Your profile
- Experience in customer service, order management or supply chain – ideally in pharmaceuticals, medical technology or cosmetics
- Completed Bachelor's degree or equivalent qualification
- Strong service orientation, solution-oriented thinking, structured and exact working methods as well as high sensitivity in dealing with pharmaceutical products and regulations
- Routine handling of ERP systems, CRM systems and MS Office
- Fluent knowledge of German in words and writing as well as reliable knowledge of French and English
What We Offer
You will work for a company that is committed to diversity and inclusion and believes that we will achieve better results if we reflect the perspectives of our diverse customer base.
Galderma Laboratories GmbH offers an open culture characterized by mutual respect.
Questions about this listing
What salary does Galderma offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zug is CHF 69'500 - 106'000 gross per year — an estimate, not a figure communicated by Galderma. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Galderma offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Galderma during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zug?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zug's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zug's cantonal migration office or with HR during the application.
How do I apply for this position at Galderma?
Use the "Apply now" button on this page — it links directly to Galderma's original listing at galderma.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
