Application Manager IT Operation Service (w/m/d) — Migros-Genossenschafts-Bund

Role overview

If you would like to take on responsibility in operational application management, you have come to the right place.

In this exciting and varied position, you will ensure the stable and efficient operation of our applications, monitor systems, coordinate processes and ensure smooth operations.

Mansioni

• Monitoring systems, devices, consoles and interfaces by continuously checking operating states, detecting deviations early and thus ensuring stable IT operations
• Executing processing orders in SAP as well as in batch and dialog production by preparing and controlling jobs and, if necessary, initiating recovery or restart measures
• Troubleshooting errors and interruptions by analyzing causes, coordinating measures, Initiate escalations and document incidents in a comprehensible manner
• Production planning for appointments and new applications by coordinating introductions and accompanying the transfer into production
• Application operation of the responsible applications by maintaining them, initiating performance measures, tracking documentation and passing on relevant information
• Requirements
• At least 2 years of professional experience in IT: an advantage in a role as an operator, production planner or in the application operations environment
• Completed Vocational apprenticeship (EFZ): Completed training in the IT sector and ideally initial experience in application operation, production planning or IT support
• Understanding of the operation and monitoring of applications and interfaces to ensure stable, secure and SLA-compliant operation
• Experience in support, incident and problem management in order to quickly classify, resolve and accurately track disruptions
• Technical understanding of performance, tuning and optimization measures in order to continuously improve systems and processes
• Quality awareness and structured way of working, especially in documentation, record-keeping, controlling and compliance with defined standards
• Very good communication and teamwork skills as well as high independence, reliability and resilience, especially in shift work, on-call duty as well as in disruption and escalation situations
• German (fluent)
• English (very good knowledge)
• French (very good knowledge)
• Cosa offriamo
• Central place of work: Central place of work in the city of Zurich (Limmatplatz or near Hardbrücke)
• Modern infrastructure: Diverse work zones and modern co-working spaces with advanced equipment
• Mobile-flexible working model: Time and space flexibility when fulfilling the