Spécialiste au Centre de Service à la clientèle (f/h/d) — Raiffeisen
- Location
- Lausanne
- Contract
- Full-time
- Posted
- 4 days ago
Full description
02.11.2026 Lausanne
Be part of our team!
To strengthen our team, we are looking for a personality as a specialist at the (m/f/d) Customer Service Centre, able to learn quickly, flexibly, service-oriented and with an excellent sense of communication. We offer a modern and flexible working environment with the possibility to do telework as well as interesting development options. Please send the complete file (CV, work certificates, diplomas).
What are you waiting for?
- Respond to customer calls on various banking, digital and administrative topics
- Identify the needs of clients, offer them suitable solutions (payments, savings, foresight, simple investments)
- Participate in targeted outbound campaigns as part of commercial actions or customer information
- Ensure active listening and transmit specific requests to relevant services
- Follow regular coaching to maintain the high quality standards of the Service Centre
What are you bringing?
- SWC Customer Relationship Agent, SWC Bank Trade Employee
- 3 years experience in customer contact centre or banking
- Perfect mastery of oral and written French, with excellent knowledge of a second national language (level B2)
- Experience in the digital environment and strong interest in digital tools
- Open mind, sense of service and enthusiasm to support our clients with professionalism
- Flexibility in an expanded schedule (7.30 h – 21.00 h) according to a system of shift turns
Do you like human contact, have an excellent sense of customer service and want to evolve in a digital and stimulating environment? It's time to join our Customer Service Centre! Sabrine Du Pasquier Group Manager Service Centre Why Raiffeisen?
We offer flexible work models
The balance between personal and professional life of our employees is important to us. This is why we create the conditions for flexible organisation of working time, with offers of mobile work, teleworking and part-time work.
We work in a friendly environment
Co-operative values are our pillars. Together. For each other. They shape how we work together and behave toward each other. The culture of mentoring promotes personal proximity and exchanges on an equal footing at all levels of function.
We live in diversity and equal opportunities
We encourage diversity of perspectives, experiences and skills within our teams. This diversity makes us rich and makes a decisive contribution to our success.
We live a responsible corporate culture
We put collective performance at the forefront. For this reason, collective participation in the results replaces individual premium payments. This fosters a healthy corporate culture, with common and meaningful objectives, in order to develop optimal solutions together.
We encourage personal and professional development
Lifelong learning is an integral part of our culture. We create a space for the professional and personal development of each individual and support our employees in a targeted manner, through a wide range of in-house training and participation in external development costs.
"Working and living healthy" becomes a real program
Through our global "Working and Living Healthy" approach, we help our employees find – and maintain – a healthy balance between work and privacy.
Want to know more about us?
Working at Raiffeisen Switzerland Application process
- Employment Portal
Questions about this listing
What salary does Raiffeisen offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Lausanne is CHF 86'500 - 120'500 gross per year — an estimate, not a figure communicated by Raiffeisen. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Raiffeisen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Raiffeisen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Vaud's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Raiffeisen?
Use the "Apply now" button on this page — it links directly to Raiffeisen's original listing at raiffeisen.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
